Direct Sales Agent

Job Summary

Direct sales agents create customer awareness and instill confidence in the products and choices that are offered by Blue Cross NC. Through a consultative sales approach, you will be responsible for providing exceptional customer service, analyzing insurance needs for prospective members and offering suitable health insurance policies.

We are looking to employ a driven direct sales agent who can answer questions regarding product pricing, availability, features, and benefits and to guide prospects through the entire decision journey. Ultimately, a top-performing direct sales agent should be able to meet or exceed sales goals in a competitive environment. If you have a passion for sales, excellent communication skills, and a strong understanding of the insurance market, this job is for you.

What You'll Do

• Responsible for the acquisition of new members from inbound call leads and through outbound lead nurturing and follow up.

• Initiates all outbound and follow-up sales for leads across a multi segment and product sales continuum.

• Must be able to explain key product differences, provide individualized rate quotes, explain benefits and underwriting and enrollment requirements across all products.

• Uses a consultative sales approach to identify prospects' goals and objectives and to direct customers to the product that provides the highest degree of value based on their insurance needs.

• Directs leads to the most cost-effective close channel/personnel/techniques to maximize their total salesand to meet individual and departmental sales goals.

• Must be able to continue learning and acquiring knowledge through continuing education and be able to retain historical knowledge of sales processes and procedures.

• Identifies opportunities to sell additional company products via cross-selling.

• Adheres to and maintains strict quality guidelines and compliance with marketing and sales guidelines.

• Responsible for the integrity of their sales presentations and actions while interacting with prospects.

• Proactively manages prospects through the e-channel, including e-mail marketing, chat and end-user technical support.

• Collaborates with Sales management and support teams to help address, identify and resolve service issues for prospects and recent applicants.

• Completes and maintains accurate and up-to-date notes for all conversations with prospects solely through the CRM system.

What You'll Bring

• High school diploma or GED

• 3+ years of experience in Sales

• Must have or be able to obtain a North Carolina Insurance (Accident and Health) licenseand/or Med Supp and Long-Term Care within the first 60 days of employment in this position.

Nice to Have

• North Carolina Insurance (Accident and Health) licenseand/or Med Supp and Long-Term Care

• Salesforce and Genesys Cloud experience

• Call Center experience

• Keen negotiation skills

• Experience in a competitive sales environment