Program Manager

• Define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
• Recognize inefficiencies in processes and develop solutions to continually improve operational efficiency and customer service.
• Facilitate all utility program activities as required to obtain incentive application approval and incentive payment for existing buildings.
• Supervise internal and external resources to ensure compliance with utility requirements including contract goals, budgets and cost-effectiveness, making program tactical changes as needed.
• Oversee and manage the relationship between Willdan, and utilities and program participants.
• Manage the development of tools, processes and procedures for subcontractors and trade allies.
• Track progress on program deliverables as part of overall program fulfillment.
• Report progress to internal and external stakeholders.
• Delivers clear and transparent program messaging for both external customers and internal staff.
• Addresses customer service complaints and feedback; seeks solutions to prevent future occurrences.
• Provides clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.

Job Requirements / Qualifications

• Bachelor's or Master's Degree in Architecture, Mechanical Engineering, Electrical Engineering, Construction Management, Building Science, Communications, Business or closely related field; or other equivalent experience.
• Team player with strong analytical, problem-solving, and decision- making capabilities, primarily within the context of an existing buildings energy efficiency program.
• Must be able to work autonomously as well as collaboratively with internal and external representatives.
• Knowledge of building science, construction, existing energy efficiency programs, sustainability, and industry standards.
• Demonstrated capability in coordinating promotional activities relevant to our industry, with an emphasis on existing buildings.
• Above average verbal and written communication and project management skills.
• Forms and maintains positive relationships with customers and clients.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Energy Solutions participates in E-Verify.