Casualty Represented Senior Desk Adjuster, Personal Auto

Job Description Summary
Senior level role that investigates and maintains complex or claims casualty claims. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. You will handle attorney represented clients only. There are multiple openings. You will report to a Manager, Adjusting Services.

Position Compensation Range:

$67,000.00 - $111,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Job Description

Primary Accountabilities

• You will investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, or public personnel.
• You will identify complex issues and seek assistance when needed. Handle claims on a good faith basis.
• You will handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• You will conduct on-site inspections when needed, evaluate damages and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
• You will respond to customer inquiries, make decisions, and close files.
• You will interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply to all parties for assigned losses.
• You will make independent decisions and self-supervise most files and recognize when assistance is needed.
• You will provide all parties with claim process and status; answer questions or redirect to other areas.
• You will be a mentor and subject matter expert for less experienced adjusters.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-focused solutions or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex.
• Understanding of policies and endorsements.
• Knowledge of each phase of the claim handling process.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain any required state specific property casualty claims licensing.

Physical Requirements

• Work that involves sitting/standing.

Requirements:

• You will handle attorney represented clients only. You will bring your experience handling attorney represented clients in this bodily injury (BI) position.

Additional Job Information

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. You must reside within a 50-mile radius (or 35-mile radius for Boston / Chicago) of one of the following locations: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

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Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

• Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.

We're looking for the best talent to help The General to bring quality insurance to people who need it the most.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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