Robert Half Help Desk Analyst I in Syracuse, NY | 928535120

The job below is no longer available.

in Syracuse, NY

$15.50 - $16.15
Verified per hour
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Estimated Pay	$40 per hour
Hours	Full-time, Part-time
Location	Syracuse, New York

Estimated Pay

$40 per hour

Hours

Full-time, Part-time

Location

Syracuse, New York

Compare Pay

Estimated Pay

We estimate that this job pays $40.41 per hour based on our data.

$29.32

$40.41

$62.68

About this job

Job Description

Robert Half, partnering with a rapidly expanding company, is looking for someone to support local and field users as a Help Desk Analyst. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Syracuse, New York area and is a long-term contract to hire opportunity.

How you will make an impact

- Independently investigate and implement solutions to technical issues

- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Offer IT support for operating systems, productivity software, and a variety of other applications used internally

- Prior experience with IT support ticketing systems

- Demonstrated knowledge of user administration and bug fixing in a client server environment

- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

- Comprehension of basic networking concepts

- Basic Troubleshooting experience

- Technical Support experience desired

- Expertise in Point of sale

- Ability to recognize, evaluate, and resolve problems effectively