Restaurant Crew Chief (Shift Leader)

• Support training for all restaurant Team Members to improve unit operations and the guest experience
• Execute shift Standard Operating Procedures (SOP) and current operations plan
• Manage the restaurant floor and focus on regular contact with guests
• Maintain and log guest complaints within acceptable limits and handle escalations in a professional and timely manner
• Ensure the approved guest feedback system is in use and acted upon
• Ensure compliance with all applicable federal, state, and local regulations
• Communicate and enforce operational policies and procedures
• Uphold and lead crew member appearance and uniform standards
• Ensure compliance with SOP in the areas of food specifications, recipes, plating, and garnishes
• Ensure food is presented well and served at appropriate temperatures, within standard ticket times
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies
• Maintain supply chain, and inventory ordering in an adequate timeframe according to business need
• Open and close the restaurant
• Delegate employee functions that support operational needs
• Cornbread Operating Procedures and Standards
• Ensure the proper operational condition of equipment, building structure, and premises according to federal, state, and local regulations and SOP
• Maintain the interior and exterior appearance of the restaurant
• Ensure sanitation practices are maintained according to federal, state and local regulations and SOP
• Ensure that food is properly stored (labeled, dated, and rotated) and proper temperatures are maintained
• Enforce and monitor a deep cleaning schedule
• Train Team Members on proper personal hygiene and food handling
• Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings, and information on the use of safety tools and procedures
• Keep the frequency of accidents within acceptable limits
• Maintain a safe and secure restaurant
• Control guest checks and follow proper register/cash-handling procedures
• Assist in the implementation of national and local marketing promotions, including the use of the correct Point of Purchase (POP) materials, posters, and placemats
• Keep menus clean and in good condition
• Use Family Friendly promotional items as described in the Family Friendly section of this SOP
• Complete all required reports and paperwork
• Handle paperwork accurately and on a timely basis
• Maintain personnel files with appropriate employment and legal documents
• Perform other duties as assigned

• Guest service mentality; has a genuine desire to serve the customer.
• Strong interpersonal, written, and verbal communication skills.
• Self-starter who works independently and is highly self-motivated; and goal-oriented.
• Excels in a fast-paced environment.
• Energetic, proactive, innovative and flexible.
• Comfortable working in a highly visible role
• Exceptional analytical and problem-solving skills
• Honest, ethical, and dependable
• Positive, go-getter attitude

• Able to be detail oriented organized, safety-minded, trustworthy, reliable, and efficient.
• Able to move distances throughout shift.
• Required to handle and move objects weighing up to 30 lbs. over short to moderate distances.
• Bending, stooping, reaching, and pushing may be required to perform routine tasks.

• Medical, Dental, Vision insurance, and Paid Parental Leave
• Vacation
• Free meal daily

• Cornbread is following all of the recommended guidelines provided by the New Jersey Department of Health and the CDC

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.