Retail Third Key Holder

Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people find a job. Other benefits of working at Goodwill?

• Competitive Pay
• Medical Benefits Including Dental and Vision
• 403(b) Retirement Plan
• Competitive Paid Time Off
• Cross-Training and Advancement Opportunities
• Mileage Reimbursement

Come join us at Goodwill!

JOB DESCRIPTION 

TITLE:                    Retail Third Key Sales Associate

DEPARTMENT:    Retail                                                                                                    

REPORTS TO:       Team Lead, Assistant Team Lead                                              

FLSA STATUS:       Non-Exempt                                                         

JOB SUMMARY:

Responsible for operating the POS system, computer, and credit card machine accurately.  He or she assists customers professionally and courteously. He or she will be responsible on occasion for opening the store and responsible on occasion for closing the store. He or she is responsible for following all guidelines and procedures of the Push System. He or she is responsible to the Team Lead and Assistant Team Lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Obtain job tasks and duties daily from the Team Lead or Assistant Team Lead.
• He or she must accurately operate the POS system, computer, and credit card verification terminal.
• Is responsible for providing professional customer/donor service. Be responsive to all customer inquiries.  Greet and say “THANK YOU” to all customers and donors who enter the retail donation.
• Responsible for answering the telephone in a professional and courteous manner.
• Become familiar with our Goodwill Mission and activities, in order to answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites, and the corporation.
• Must know and follow the set guidelines and procedures of the Push System in the placement and rotation of merchandise onto and off of the sales floor. Maintains sales floor inventory at proper levels.
• Retail Personnel may not purchase any merchandise received at the store they are employed at. Employees must purchase from another Goodwill location. He or she cannot ring up family members or friends.
• Maintain proper cash controls in accordance with company-set policies and procedures.
• Adhere to Goodwill methods of payment: CASH; VISA, MASTER CARD, DISCOVER (debit/credit cards) NO CHECKS.

• Complete cash settlement report and any other reports as directed by Team Lead and/or Assistant Team Lead.
• Must have the ability and knowledge to prepare bank deposits, deposit slips and in the absence of the Team Lead and/or Assistant Team Lead, make the bank deposit at the end of the business day.
• Be capable and knowledgeable of emailing daily store reports and any other paperwork to the appropriate location at the end of the business day.
• Maintain confidentiality of sales information.
• Inform the Team Lead and /or Assistant Team Lead of any supply or inventory shortages.
• Follow and maintain all established security procedures.
• Follow and maintain all safety procedures at all times.
• Maintain a safe and orderly work environment at all times.
• Must have a reliable vehicle to transport deposits to the bank.
• Complete any and all duties as assigned by the District Team Lead, Team Lead, Assistant Team Lead, or other supervising colleague.

COMPETENCIES

1. POS system, Credit Card, and Computer skills.
2. Ethical Conduct.
3. Customer Service and Focus
4. Decision Making.
5. Goodwill’s Cash Management Procedures

STANDARDS FOR MEASURING PERFORMANCE

• The degree to which the above listed and other assigned duties are carried out in a prompt, thorough, and acceptable manner.
• The manner in which the Third Key Associate follows directions and responds to requests by the Store Team Lead and/or Assistant Team Lead.
• Clean, neat appearance and friendly manner
• Following Cash Management Procedures

MINIMUM QUALIFICATIONS:

Knowledge and Abilities:

• Ability to operate POS (Point of Sale) system, and credit card terminal; take money as well as credit cards.
• Ability to count back and give customers the correct change.
• MUST maintain accurate cash and balance with cashier settlement report.
• Ability and knowledge to prepare bank deposits, deposit slips and make deposits at the end of the business day.
• Ability to follow instructions.
• Have knowledge of current trends and styles to aid in displaying inventory.
• Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.
• Ability to work independently and responsibly.
• Ability to project a positive image of Goodwill to the customers/donors.
• Ability to communicate with customers and donors in a professional manner. Answer customer and donor questions and concerns or refer them to the Team Lead or Assistant Team Lead.
• Able to professionally communicate and be a team player with co-workers and supervisors.

TRAINING OF EXPERIENCE:

• POS system and computer skills
• Able to count and do math, read, write, and complete paperwork.
• High school graduate or GED preferred.
• Prior cash register and checkout experience preferred.
• Must be able to make decisions.
• Must be able to understand and carry out instructions.
• Must be able to oversee sales associates in the absence of Team Lead and Assistant Team Lead.
• Must be able to perform as a team player with co-workers and supervisors.
• Employment history that demonstrates the ability to work independently.

PHYSICAL/SENSORY DEMANDS:

• Ability to move throughout the store, shipment/return area, and donation center site.
• Ability to stand, bend, stoop, and reach for eight (8) hours or more if necessary.
• Ability to lift, push, and pull a minimum of 35 pounds as required.
• Satisfactory eyesight: Visually distinguish methods of payment, and follow appropriate procedures.
• Ability to grasp merchandise for packaging, organization, and display.

Safety Statement:                             

“No job is so important and No service is so urgent that we cannot take the time to perform our work safely.”

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are expected to adhere to Goodwill Industries of Tenneva Area, Inc. “Code of Ethics”. 

Employees must abide by Goodwill Industries of Tenneva Area, Inc. compliance policies.  The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action. 

Goodwill is an Equal Opportunity Employer.