Health Benefit Advisor - Bilingual

Are you looking for a meaningful career?  Are you passionate about health equity?  Do you enjoy helping people?

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Health Benefits Advisor based in Worcester MA.  This position will provide education and enrollment opportunities for patients and community residents who lack access to healthcare and health insurance. This position will work predominantly internally and in the field through collaborations with local community-based organizations throughout Milford, Framingham, Worcester and surrounding towns. 

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the diversity of our staff and community.  You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Essential Functions

• Verify patient identify adhering to Health Center procedures.
• Verify patient demographic and update when appropriate.
• Complete patient consent form when necessary and provide center’s information pertaining to the following: Center programs and services, Patient Rights and HIPAA brochures, hours of operation, 24 hour emergency call service, etc.
• Participate in Massachusetts trainings and fulfill requirements to become a Navigator within first three months of employment.
• Screen and assist patients in applying for MassHealth, Connector Care, Qualified Health Plans, Children’s Medical Security Plan, Health Safety Net and other applicable services to arrange needed coverage for medical services, via the states electronic system or paper form application.
• Provide structured education on health coverage, the redetermination process and the importance of maintaining medical coverage.
• Gather required documentation as needed and submit electronically with application or via fax in a timely manner. Schedule follow-up times to return with documents at outreach location of office hours as appropriate.
• Offer renewal assistance for enrolled individual and families.
• Educate all individuals and/or families that are eligible about their plan choices.
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option and awareness.

Education and Experience

• High School Diploma
• Minimum 1 year prior customer service experience
• Ability to work independently and problem-solve with little supervision.
• Perform data entry functions accurately. Strong clerical and typing skills.
• Excellent communication skills that are culturally and linguistically appropriate and understood by patients of varying backgrounds and educational levels.
• Must have dependable transportation and the ability to come to our Worcester Office.
• Bilingual in either English and Spanish or English and Portuguese 
• Our health center requires all employees to have the most recent COVID-19 booster and the yearly flu vaccine.

Benefits

• Competitive salary based on related experience
• Medical insurance starts on first day of employment. 
  • Health center pays 80% of medical insurance premiums.
  • Includes coverage for same-sex domestic partners and gender affirming care.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program

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