Supporting Library Specialist 20 hours

Title: Supporting Library Specialist - (20 Hours)

Location: Various Arapahoe Library District locations located in Arapahoe County, as needed.

Reports to: Supervisor, Supporting Library Specialist

FLSA Status: Non - Exempt

Pay Rate: $18.50 - $21.70

Purpose: Welcome and assist patrons in the use of the library by delivering outstanding, inclusive service by keeping current on internal communications and library offerings in order to connect patrons with the appropriate resources. Help ensure continuity of outstanding library service by filling staffing gaps at Arapahoe Libraries library locations and call center

Essential Duties and Responsibilities:

80% PATRON ASSISTANCE AND MATERIALS HANDLING:

General patron assistance:

• Greets all library visitors and provides proactive assistance
• Assists patrons with library account inquiries, including cash register transactions
• Provides advisory services to patrons
• Assists patrons with basic reference questions
• Connects patrons with other library staff as needed
• Promotes and supports library resources, programs and events
• Listens to patron feedback and shares through appropriate channels
• Sets expectations for library use, de-escalates and resolves patron concerns
• Straightens and cleans up the library to provide a welcoming experience

Technology assistance:

• Assists patrons with basic technology and troubleshooting questions, including assistance with tablets, phones and other devices
• Assists patrons with library technology offerings, such as e-books and online databases
• Troubleshoots library technology and equipment, such as copiers and printers
• Assists patrons with reservable spaces, including basic AV equipment support
• Connects patrons with other library staff as needed for intermediate and advanced technology needs

Materials handling:

• Helps manage library materials collection
• Merchandizes library materials and maintains library displays
• Processes and shelves library materials and patron holds

20% LEARNING AND DEVELOPMENT:

• Keeps current on new library resources, trends, technology and offerings
• Takes initiative to consistently update skills to effectively assist patrons
• Keeps up to date on internal communication and information to effectively assist patrons and co-workers
• Promotes positive relationships with co-workers and collaborates with others to meet the needs of staff and patrons
• Provides ongoing and regular feedback and observations to supervisors

Performs other related duties as assigned and requested

Minimum Qualifications:

• Two years customer service, library or education/teaching experience.
• Intermediate technology skills, such as file management, file sharing, word processing, internet and website navigation, etc.
• Ability to work varying shifts, including evenings and weekends.
• Reliable transportation and the ability to travel to library locations as needed and with little notice.
• Ability to demonstrate curiosity in the vast technological and online resources the library has to offer and comfortable learning side by side with patrons.
• Ability to communicate new ideas, products and services in a positive and engaging manner.
• Demonstrate enthusiasm for an environment of constant change.
• Ability to work with people of all ages and diverse backgrounds.

Preferred Qualifications:

• Bachelor's degree.
• Experience working with children and teens.

Work Environment:

• The essential duties for this position are performed in an indoor environment.
• Moderate noise (computers, phones, printers and patron interactions).
• Ability to work varying shifts, including evenings and weekends.
• Ability to travel to library locations with little notice.
• Schedules will be set approximately two weeks ahead of time, will vary, and may change with little notice to accommodate last-minute scheduling needs of the Library District. Based on this need, flexible availability is required to work at six different library branches, our call center, and the bookmobile.

Physical Activities:

Physical activities required to perform essential duties include:

Must be able to remain in a stationary position 25-50%of the time.

Must be able to move around 75-100% of the time.

Ability to lift up to 40 lbs

Ability to carry up to 40 lbs

Ability to push and pull a cart weighing up to 75 lbs

Ability to kneel, crouch, reach and stoop 50% of the time.

Use of hands, fingers, and grasping of books, DVD's are required, with repetitive motion.

Long periods of sitting, remaining stationary, or moving around.

Frequency or repetitive actions which includes typing, shelving materials, occasionally opening and closing media cases.

Bending, grasping, stretching without limitations which includes reaching into bins for materials, moving bins and carts filled with materials, shelving and shifting materials at various height levels.

Lifting above your waist, head etc. up to 25 lbs.

This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Inclusion and diversity are part of our values at Arapahoe Libraries. Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.