Customer Support Specialist I

36,400 + VIP Bonus

Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving customer issues with Vertafore products.

Core Responsibilities:
• Provides superior support to clients by resolving issues and answering non-technical/technical questions regarding our software products and services
• Documents customer cases using a leading-edge customer relationship management system
• Teams with product development and other functional areas to escalate issues and work through resolution

Core Requirements:
• Prior customer service experience helpful
• Advanced interpersonal, verbal, and written communication skills
• Customer-centric and motivated to help people
• Excels in a fast-paced, agile team environment
• Problem solving, analytical, and critical thinking skills
• Driven to accomplish individual and team goals through personal organization and time management
• Technically competent with knowledge of MS office and proficient with relevant tools and technologies
• Aptitude for learning
• Dependable and reliable attendance

Additional Requirements and Details:
• Travel not anticipated
• WFH Flexible
• Ability to work remote with a stable internet connection on an as needed basis
• Occasional lifting and/or moving up to 10 pounds
• Frequent repetitive hand and arm movements required to operate a computer
• Specific vision abilities required by this job include close vision (working on a computer, etc.)
• Frequent sitting and/or standing
• #LI-Hybrid
• $36400 / year