Customer Service
•Today
Verified Pay | $16.00 - $18.00 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Houston, Texas |
Compare Pay
Verified Pay This job pays $3.33 per hour more than the average pay for similar jobs in your area.
$10.5
$13.67
$17.00
$21.63
About this job
Job Description
Job Description
Job description
Shaka Wear is a streetwear brand who is looking for a customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Job Type: Full-time
Salary: From $16.00 - $18.00 per hour
Benefits:
Shaka Wear is a streetwear brand who is looking for a customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- High school degree
Job Type: Full-time
Salary: From $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- 8-hour shift
- Monday to Friday
- In-person
You might also like
in Houston, TX
$14
Lowe's • 2d ago
Starting at $12.00
$11
Luby's • 1h ago
$11
$13
Set'Em Free Bail Bonds • 3d ago
Companies hiring customer service representatives
in Houston, TX
Nearby locations
Explore more customer service representative jobs
in Houston, TX
Nearby Job Titles
Food Service Manager Jobs Radiologic Technologist Jobs Food Service Supervisor Jobs Machinery Maintenance Worker Jobs Marketing Manager JobsNearby Locations
Houston, TX Jobs Sugar Land, TX Jobs Pasadena, TX Jobs Pearland, TX Jobs Texas JobsNearby Companies
The Friedkin Group Jobs GSFSGroup Jobs U.S. Navy Jobs Memorial Hermann Health System Jobs Epic Special Education Staffing JobsNearby Categories
Full-time Jobs Part-time Jobs Temporary Jobs Posting ID: 928879141 Posted: 2024-05-03 Job Title: Customer Service Representative