Café Associate II

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: The Café Associate II works alongside our customer-focused café team in a fast-paced environment and enthusiastically delivers great service to our customers, engaging educating and inspiring them in support of King Arthur’s brand and mission. The individual in this role shares an enthusiasm for our artisan food and coffee and is passionate about delivering our customers an exceptional experience.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

Day and evening shifts as agreed with flexibility to work weekend days as required.

Essential duties and responsibilities

• Greets and acknowledges customers
• Leads and models a high level of customer service
• Provides a positive experience for each customer specific to their needs
• Assists customers in their selections and maintains a through full knowledge of all menu items and baked goods
• Operates and understands all POS functions
• Maintains proficiency placing special orders into the Bakery Special Order system
• Maintains the cafe’s appearance by straightening, cleaning, and replenishing
• Maintains knowledge of specialty coffee menu and operates the barista machine efficiently
• Receives and restocks deliveries using proper inventory rotation
• Masters all working zones in the café
• Moves with purpose and efficiency in the space
• Upholds compassion, respect and common courtesy for all people
• Maintains a positive and cheerful attitude
• Practices safety consciousness at all times
• Ensures adherence to all food and workplace regulations, procedures and policies
• Communicates consistently and clearly with your café team, shift leaders and manager
• Reports to work on time or notify the lead in charge by phone and email in advance if absent or late[NH1] [TC2]
• Participates in ongoing product and service trainings
• Maintains attentiveness to best business practices
• Maintains working understanding of how to utilize KAB resources[NH3] [TC4]

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.

Minimum job requirements

• Experience in a retail/food service-related field a plus[NH5] [TC6]
• Barista work experience a plus
• Ability to work in a fast-paced, high volume environment
• Evenings and weekends shift required

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how their role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meet deadlines
• Learns from mistakes, is receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Is community minded – gets involved, volunteers

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements
  1. Ability to remain standing for long periods of time
  2. Ability to lift up to 25 pounds
• Work environment
  1. Fast-paced café environment

Safety

• Understands that safety is the responsibility of everyone at the organization
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same

Environment

• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
• Educates oneself on KAB environmental campaigns
• Strives to continually improve and implement new processes to reduce our environmental impact

Uniform

• Footwear must be closed toed, non-slip shoes
• Socks must be worn
• Long pants, skirt or shorts required
• Clean King Arthur Baking – T-shirt (provided)
• Name Tag (provided
• Clean Black apron (provided)
• Hairnet and hat must be worn (provided)

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based achievement of financial targets. Participation based on hire date and program entry date.