Medical Provider

Qualifications: MD, NP, DO, PA credentials. Internal Medicine, Family Medicine, Pediatrics, and Women's Health specialties preferred.

POSITION FUNCTION SUMMARY

Under the general direction of the Medical Director, the Medical Provider provides medical services to an ethnically and culturally diverse patient population. Responsibilities include the diagnosis, treatment and education of patients using the latest clinical guidelines and evidence-based medicine.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on clinic needs, and may include but not be limited to the following:

Clinical Duties

• Provides broad range of patient care services including taking health histories, performing assessments, implementing management plans, prescribing appropriate medications, and conducting health education and counseling.

• Assesses and manages patients with routine, minor and acute self-limited illnesses, chronic illnesses, preventative health care maintenance, and age and life cycle appropriate care.

• Appropriately refers patients out to various specialists for care beyond the physician’s scope of practice.

• Participates as a member of an integrated patient-centered health care team.

• Supervises medical students, residents or other health care professional students, in a clinic setting, as appropriate.

• Acts as role model and demonstrates accountable and sophisticated clinical practice in work with patients and in collaboration with other health professionals.

• Gives phone advice according to established guidelines. Returns patient calls in a timely fashion, preferably by the end of business day.

• Utilizes nationally established guidelines/protocol for clinical decision making and management.

• Serves as patient advocate in identifying health care needs and actions.

• Performs periodic health appraisals and third-party physicals.

• Maintains patient confidentiality and abides by all HIPAA rules and regulations.

• Develops and implements health care education and health maintenance protocols in accordance with published standards, in collaboration with the other Providers and members of the health care team.

• Communicates with other members of health care team regarding special needs of patients. Refers patients when necessary for in house or external assistance.

• Actively participates in the quality assessment and improvement processes, generation ideas, conducting assessments, peer review, developing improvement plans and implementing and evaluation plans, in collaboration with the Quality & Performance Administrator, other Providers, the Medical Director and the Chief Executive Officer.

• When asked by nursing, staff, triages phone calls and determines priority to “walk in” patients according to triage protocol; interviews to elicit health problems and concerns; notes current health status and any significant information since the patient was last seen in the clinic. Observes and records signs and symptoms of illness.

• Receives incoming calls from patients, hospitals, laboratories, doctors’ offices, and other facilities. Takes messages and follows up appropriately and per clinic protocols. Accurately communicates these telephone reports to the appropriate health care team member and documents the information and follow up actions in the patient’s chart, all in a timely manner.

• Is available after hours as appropriate and according to established HICHC guidelines.

• Providers do not do inpatient hospital coverage, do not have admitting privileges or do deliveries, but may need to correspond with the hospital physician about patients.

• Provides individual/group instruction to patients, parents, guardians, family members, as appropriate.

• Completes patient progress notes and other necessary documents and enters into iEHR system within 48 hours, preferably by the end of each day.

• Complies with and keeps abreast of current clinic policies and procedures.

• Keeps abreast of latest advances in medicine. Keeps up with current standards of practice and recent literature.

• Participates in Health Disparities Collaborative as needed.

• Complies with all regulations set for by grants, ex., Family Planning, BCCCP.

• Keeps informed of and complies with occupational safety guidelines. Takes all reasonable precautions to prevent accidental injury on the job. Participates in all

• mandatory annual trainings.

• Keeps informed of Clinic Safety, Fire, Emergency and Disaster Preparedness Plans. Assists patients and co-workers in case of emergency.

Other Duties

• Participates in monthly staff meetings, including but not limited to, All Staff Meeting, Leadership Team Meeting and Provider Meeting.

• Participates in Quality Improvement and Quality Assurance meetings as requested, and any other ongoing Quality Improvement activity, including Peer Review and Case Reviews.

• Maintains all licensure, board certification, and continuing education credits.

• Establishes and maintains high standards of practice among clinic staff. Serves as a team player and role model to other employees in the organization.

• Assists staff in working to fulfill the mission, vision, goals and objectives of the Health Center.

• Initiates conflict resolution between clinic staff in a timely manner.

• Ensures compliance with human resources policies and procedures.

• Represents the Health Center, as requested by Medical Director and/or Chief Executive Officer, on community agency committees when commensurate with the

• Health Center’s mission.

• Participates in customer service-related issues.

• Performs other duties to support the goals and objectives of the Health Center as deemed by the Medical Director and/or Chief Executive Officer.

POSITION SPECIFICATIONS

Requirements of Position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Current Hawaiʻi State Medical License; M.D. or D.O. from an accredited school of medicine.

• Must meet requirements credentialing in Hawaiʻi.

• Board Certification in Family Medicine, Internal Medicine, Pediatrics desirable.

• Previous experience in a community health center environment and/or low-income, culturally diverse populations desirable.

Knowledge, Skills and Abilities

• Excellent analytical and abstract reasoning skills.

• Excellent organization skills.

• Ability to work with others in a non-judgmental and confidential manner.

• Working knowledge of Microsoft Office programs and EHR systems.

• Ability to communicate with diverse groups of people to include staff, providers and patients.

• Ability to communicate effectively with patients and their families to make their visit a pleasant experience.

• Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language.

Physical Requirements

• Prolonged periods of standing, sitting, bending and reaching.

• Required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl.

• May occasionally lift and/or move over 30 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception, and the ability to adjust focus.

Personal Characteristics

Personal characteristics include: being a team player, self-starter working well with minimal supervision, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, organization of multiple tasks and projects, and gain and maintain respect of others, both inside and outside HICHC and the communities it serves.

Confidential and Sensitive Information

Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, including termination of employment.

PHYSICAL CHARACTERISTICS/WORKING CONDITIONS

General Remarks: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks and functions.

Environment: The noise level in the work environment is usually low to moderate. There are no known environmental hazards on the premises. Work environment is often stressful. Work is mostly inside, and normal office worker safety precautions and practices are required. Incumbent may be exposed to patients' conditions and some-unpleasant sights, smells and contagious diseases including virus, disease and infection from patients and specimens in working environment. All employees are offered the opportunity to receive the Hepatitis B vaccination series.

Equipment Use: Frequent use of telephone system and office equipment including but not limited to computer, printer, facsimile machine, copier and general office supplies. Occasional use of wheelchair, gurney and other assisted devices for patient transfers in the clinic.

Work Hours: Eight or Ten-hour workdays. Incumbent will be scheduled based on operational need (rotate shifts, standby, on call). This position is exempt under the provisions of the Fair Labor Standards Act (FLSA) and is not subject to the policies and procedures pertaining to overtime hours and premium pay. The foregoing position description is not all-inclusive of the duties that may be

assigned to the employee. In order to ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties as deemed necessary or desirable by HICHC.

Mental Demands: Duties require attention to detail, alertness, problem solving; tolerance to stress and

exercising sound judgment. Duties require high tolerance and adequate coping skills for dealing with loss, grief, and bereavement. Good stress reduction and management skills are essential.

Physical Effort and Dexterity: Within normal limits of position, must have necessary manual dexterity to perform all required clinical, laboratory, and other procedures in accordance with applicable standards and regulations.

Visual Acuity, Hearing, and Speaking: Must have necessary visual acuity, hearing and speaking to perform all required medical and clinic management procedures.

REMARKS

The foregoing position description is not all-inclusive of the duties that may be assigned to the employee. To ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties as deemed necessary or desirable by HICHC.