Case Aide (5877)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Aide who wants to make an impact in the lives of others.

Bilingual in English/Haitian Creole)and or English/Spanish Preferred.

Purpose & Impact:

The Case Aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

Essential Functions:

• Must ensure that youth are properly enrolled into the program’s internal intake system (ETO/UAC Portal).
• Complete and secure inventory of personal belongings/valuables of youth.
• Ensure DHS and ORR placement documents are filed and uploaded to UAC Portal software.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
• Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
• Assist with the coordination of legal service provider’s “Know Your Rights” presentations.
• Facilitate attorney to client contact as requested by the attorney or youth.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews, or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.
• Create client intake case files with necessary intake documents.
• Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file and on ETO or UAC Portal software.
• Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
• Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
• Ensure the provision of follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
• Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car)
• Assist with the coordination of fingerprint services for family reunification at program designated digital site.
• Attend all organizational required trainings and facilitate trainings as needed.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• Assist with the submission of monthly Dream Center reports or funder’s reports.
• Provide and facilitate information as needed for Dream Center and/or funders monitoring activities.
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Travel as needed for trainings, conferences, or to transport youth to destinations within the U.S.
• Attend training that will enhance professional growth in the area of case management documentation, or other topics as deemed appropriate by the Program Director.
• Maintain a safe, clean, and hazard-free work area.
• Ensure the proper supervision of youth at all times.

Other Functions:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Able to react to change productively and handle other essential tasks as assigned.
• Work on special projects with minimum supervision.
• Back up in the absence of the legal assistant.
• Performs other duties as assigned or required.

Physical Requirements:

• Must possess a clean/valid Florida Driver License, reliable transportation, and proof of Insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Able to sit and stand for long periods of time, utilizes telephone, computer, and other office equipment.
• Able to work in a fast-paced environment.
• Must be able to work flexible and long hours.

Education:

High School Diploma or GED, or other relevant degree or equivalent experience.

Experience:

Experience working with clients; comfortable working closely with diverse client base.

Skills:

• Clerical, typing and computer proficiency required.
• Good written, verbal communication and interpersonal skills with persuasive abilities.
• Must exercise discretion and good judgment in dealing with sensitive issues.
• Able to work with the public.
• Able to follow written and oral instructions.
• Able to work independently and with minimal supervision (initiative).
• Dependable and reliable.
• Initiative and follow through to ensure all assignments are completed.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to Director.
• Must be a team player.
• Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
• Effective working relationship with clients (providers).
• Adherence to LSF policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including:

• Medical, Dental and Vision
• Teladoc (24/7 online access to doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.