Permitting Administrative Intern

• Processes building permit and contractor license applications.
• Screens calls and refers questions to appropriate staff or department.
• Monitors released meters and records data.
• Records permit information into permitting software database and maintains electronic and hard file property information.
• Issues building permits for approved plans.
• Serves as the first point of contact for customers to provide assistance with building permit policies and procedures.
• Resolves complex and sensitive customer service issues.
• Collaborates with the Plans Examiners to respond to permit inquiries.
• Provides coverage for the division phone lines and front counter.
• Receives, sorts, and distributes internal and external mail.
• Performs other duties as assigned.

**Job may close before 4/28/2024 due to applicant volume. Please apply as soon as possible and ensure your application is complete in order to be considered.

• 17 years of age or older
• Solid attention to detail and accuracy
• Demonstrated organizational, customer service, and communications skills

• Six months to one year of customer service experience

Knowledge of:

• Administrative skills with knowledge of Microsoft Office
• Knowledge of general cashiering procedures, practices, and equipment

Skills in:

• Customer service
• Operation of office equipment such as copier, calculator, 10-key
• Word processing and spreadsheets
• Answering multi-line phone system
• Problem solving

Environmental Factors:

• While performing the duties of this job, the employee will sit for up to 8 hours a day and walk for a minimal amount of time. Up to 6 hours a day will be spent performing repetitive motion tasks, such as typing. The grasping and holding objects will be limited to administrative duties when using a computer mouse and writing with a pen. The employee will be required to lift and move filing boxes and plans weighing up to 20 pounds.

Physical Factors:

• Work will be performed in a general office environment and will involve the frequent use of a computer. Tasks require the frequent use of color discrimination, peripheral vision, near and far visual acuity due to computer use. Communication during the workday will be frequent, the employee will be exposed to common office sounds.

Town of Erie Benefits:

The Town of Erie offers a comprehensive benefit package and pays a major portion of the employee premium to make these benefits more affordable for you. Coverage of these benefits begin the 1st of the month following date of hire for benefited employees regularly working an average of 30 hours per week. Each year you will have the option of changing your elections through open enrollment. Click to learn more.

Part-time employees are eligible for the following benefits:

• Employer sponsored wellness program, includingemployee-based fitness classes
• Individual free membership to the Erie Community Center and steep discounts on couple or family memberships.
• Employee Discount Program through Benefits Hub

EEOC Statement:

The Town is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history), veteran status, marital status or any other status protected by federal, state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual's work performance or creating a severe, intimidating, hostile or offensive work environment. This provision applies to all employees, including directors, supervisors, co-workers, and non-employees such as residents, members of all boards and task force groups, contractors, vendors, consultants, etc.