Medical Office Receptionist

Company Summary

Saratoga Family Medicine is a full-service family physicians office providing care to patients of all ages since 2003.  The team at Saratoga Family Medicine aims to develop lasting bonds and goes to great lengths to ensure that our patients receive care that meets and exceeds the highest possible standards.  We also offer Med Spa services to help patients feel their best inside and out. Saratoga Family Medicine is located in Ballston Spa, NY.

Position Summary

Reporting to the Office Manager, the Receptionist will perform Receptionist duties on a professional level and work closely with practice staff.  The Receptionist is responsible for answering phones, receiving visitors & patients, ascertaining their needs and directing them accordingly, scheduling appointments and performing related clerical duties.  The ideal candidate will be customer-centric and have great attention to detail.

How You’ll Make an Impact

• Greet visitors & patients in a timely, professional manner
• Register new patients, verify and update demographic & insurance information (if relevant) of established patients in EMR & direct patients to the appropriate team member
• Ensure all practice intake forms are completed and information is entered accurately into patient EMR
• Monitor reception area and patient flow, notify patients of delays
• Ensure appointments are confirmed
• Ensure imaging orders in EMR (including documentation), set up appointment with facility & follow-up on imaging orders weekly
• Ensure detailed triage messages in EMR, attach documentation as needed & distribute to appropriate recipient
• Ensure referral in EMR (including documentation), set up appointment with specialist & follow-up on referrals weekly
• Record all patient messages and attached documentation in EMR and distribute to intended recipient(s)
• Ensure all patient documentation is loaded into EMR patient folders
• Monitor co-pays & patient outstanding balances & update in EMR system
• Complete and verify information in patient file in preparation for filing
• Provide clerical support and cross-coverage as necessary and/or as assigned by the Office Manager

What You Must Bring to This Role

• High school diploma or general education degree (GED); or equivalent combination of education and experience - required
• Prior experience in a medical office setting - required
• Proven knowledge of medical/insurance terminology - required
• Overwhelming appreciation for proper preparation and maintenance of medical records & adherence to HIPAA and other related policies - required
• Proven ability to multi-task and preform in a high-pressure environment - required
• Demonstrated ability to effectively interact with patients, physicians & other staff members - required
• Working knowledge and understanding of clinical organization structure and workflow - required
• A history of excellence in communication: active listening & problem solving - required
• Demonstrated strength in verbal and written communication - required
• Proven ability to effectively work with a wide range of individuals - required
• Proven experience with proactive customer service and service recovery - required
• Demonstrated ability to work independently as well as part of a team - required
• Ability to maintain quality, safety, and/or infection control standards - required
• Basic knowledge of planning and scheduling techniques - required
• Working knowledge of medical billing procedures - required
• Working knowledge of procedures and documentation of managed care & third-party medical insurance payers - desired
• Prior experience with Electronic Medical Record (EMR) - preferred

Compensation, Benefits & Fun Stuff

• An easy to access office less than 2-minutes from NY I87 exit-12
• Competitive salary
• Comprehensive medical & dental plan (full-time employees)
• 401k
• Paid Time Off (full-time employees)
• Paid holidays (full-time employees)

Working Conditions & Physical Efforts

• Work is performed under stressful conditions, and irregular hours in an office work environment
• Intellectually intense, fasted paced and often changing environment
• May be required to lift up to 30 lbs.
• This role requires limited physical effort and has limited exposure to physical risk
• Ability to stand for a prolonged period of time
• Visual functions being those of near vision, depth perception, and ability to adjust focus
• Talking and hearing occur continuously in the process of communicating with clients
• Transportation to & from work locations
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and in the performance of medical procedures
• Exposure to bodily fluids is common
• Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment

This role is posted in partnership with HR Resolved, Inc.