Appointment Setters, $16 - $20/hour

1271 W Ridge Rd., Rochester, NY 14615

Previous BDC, Customer Service, or Call Center Experience preferred but not required – We train for your success!

in Greece/Rochester, NY is seeking to hire friendly BDC Service Representatives to set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department!

Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers.

Build and advance a rewarding, long-term career with one of the highest rated auto groups in the nation! We provide career advancement opportunities to all our team members and promote from within! Apply online today!
 

We offer:

• $16 - $20 per hour based on experience
• Full-time Position, 40-hour Work Week
• Comprehensive, Paid Training
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays, Vacation & Sick Time
• Tuition Reimbursement
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Employee discounts on products and services
• Opportunity for advancement within the Auto Group!

Responsibilities - BDC Service Representative:

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service
• Schedule automotive service appointments
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
• Assist with recalls: The Service Manager will supply a list of customers in our database with open recalls and/or due maintenance
• Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
• Assist with other duties as needed

Qualifications - BDC Service Representative: 

• Automotive BDC experience is a plus!
• Customer service, receptionist, and/or call center experience is preferred
• Must be comfortable speaking on the phone and handling high call volume
• An energetic and outgoing 'people person' who is motivated to succeed
• High school diploma or equivalent
• Valid driver's license
• Good customer service, communication, and computer skills
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Applicants must pass pre-employment screening
• We are a Drug-free Workplace

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.