Customer Service Representative

TEKsystems is hiring a Customer Service Representative for a top insurance company client in Downtown Omaha, NE!

Hours: Client is open 6am-8pm Mon-Sat

Start Date: May 6th

Our client is a startup (started in 2017) and offers business insurance like workers comp, liability, commercial auto insurance to small businesses. They refer to themselves as a technology company that does insurance and not an insurance company using technology. From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."

The Client Services Representative will be responsible for, but not limited to:

• Maintaining industry leading service standards by providing prompt service and one call resolution.
• Timely entry of all inbound leads
• Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
• Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
• Most calls will be from current clients who have questions about their policy in regard to coverage, billing, clarification, etc.

Additional Skills & Qualifications:

• Insurance experience is a plus (Auto insurance is preferred)
• 2+ years call center experience
• Associate Degree

Why you should be interested!

• You will be eligible for monthly performance bonuses/incentives
• Opportunity for upward mobility
• Location offers parking and access to restaurants
• Client offers assistance with getting insurance licenses
• Gym and cafeteria access
• Opportunity for hybrid schedule after 6 months

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.