Instructional Designer

The Instructional Designer is responsible for assessing, designing, developing, and evaluating high visibility blended learning curricula, learning courses and performance support tools across the bank with a focus on role-based learning materials, resources, and programs. This role will also support engagement, promote individual growth and development, and drive organization development in alignment with strategic initiatives through skill-based and professional development programs.

• Design, develop, and implement engaging and scalable training content across various modalities, including, but not limited to e-learning, instructor-led and performance support tools with an emphasis on technical/systems documentation.
• Perform in-depth needs analysis to uncover learner and organizational needs, identify performance gaps and changes in work processes, procedures and technologies.
• Conduct instructional design reviews with internal clients focused on understanding the client's needs and recommending solutions for role-based training initiatives.
• Develop relationships and knowledge of clients and teammates to further enhance the project and program development.
• Develop instructional materials, such as scripts, assessments, job aids, and participant guides, that align with learning objectives and best practices in adult learning theory.
• Utilize instructional design principles, multimedia tools, and learning technologies to create effective learning solutions.
• Plan, manage, and facilitate learning sessions in a physical classroom, virtual setting, hybrid, or eLearning approach.
• Develop and maintain organizational communications to ensure employees have knowledge of development events and resources.
• Analyze and evaluate training effectiveness through surveys and initiating feedback; makes recommendations for revisions and enhancements.
• Ensure compliance with legal, ethical, and regulatory requirements.
• Interact with internal and external clients while providing extraordinary service.
• Develop and maintain trusted, positive relationships with employees, clients, and vendors.
• Represent the Bank and Human Resources team in a highly professional manner.
• Complete job assignments in a professional, timely and efficient manner; organize and prioritize work.
• Maintain confidentiality; adhere to CrossFirst Bank policies and procedures; comply with laws, regulations, and industry best practices.
• Reliable and predictable attendance; both onsite and remote.

• Three years' experience as an instructional designer is preferred.
• Three years' experience and proficiency using e-learning authoring tools such as Articulate Storyline is preferred.
• Prefer three years' experience using graphics programs to create supporting graphics, photos, screen captures to illustrate learning points.
• Experience in conducting needs analysis.
• Demonstrated ability to lead and manage instructional design projects.
• Excellent facilitation and presentation skills.
• Proven experience in developing and implementing effective training programs for employees at different experience and management levels.
• Highly proficient project and time management skills with the ability to coordinate and prioritize multiple projects.
• Build relationships, effectively promote ideas and influence behaviors through strong collaboration in a fast-paced environment.
• Experience applying learning theory to business environment and practices that are blended in approach and engaging for the learner.
• Experience with adult learning principles and training methods.
• Excellent communication skills, both verbal and written.
• Experience developing strong relationships and partnerships with senior business partners and leaders at varying levels of an organization.
• Proven ability to maintain confidential information and appropriately and consistently exercise discretion.
• Experience in using HR, talent and learning management systems.
• Proficient technical skills Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Bachelor's degree in Business Administration, Human Resources Management, Organizational Development, or a combination of education and work experience.

CrossFirst Bank is proud to be an Equal Opportunity Employer.

CrossFirst Bank does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CrossFirst Bank without an authorized search agreement will be considered unsolicited and the property of CrossFirst Bank. We respectfully request no phone calls or emails.