Encompass System Administrator

The Encompass Administrator will be responsible for configuration and support of the Encompass platform, and a variety of loan origination, secondary, and point of sale. The Administrator is responsible for the implementation of system updates, customizations, configuration change, creating reports and handling support issues. This person will implement process improvement to ensure efficient issue resolution and to ensure the system is running at an optimized performance and stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Primary focus on automation and development in Encompass software system and other related systems.

Daily administration and support of the Encompass Software System including managing user setup, roles and security, customization of objects, and fields

Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end-users

Monitor interfaces to integrated systems ensuring that all systems are operating as designed

Complete technical analysis and optimize existing Loan Origination System and tools to improve workflows, efficiency and experience

Participate or lead projects to make new update/improvement rollouts, end-user training etc.

In-depth understanding of the mortgage industry and loan origination life cycle

Strong written and verbal communication skills: able to communicate effectively with non-technical personnel

Other duties may be assigned.

EDUCATION and/or EXPERIENCE

• 5+ years of work experience mortgage banking experience preferred
• Previously Encompass Administrator for 3+ years, Encompass Admin Certification (Preferred)
• Working knowledge of EPPS, Blend, OSI, and other mortgage related software tools
• Excellent attention to detail
• Education: Bachelor's degree required, Finance or Business preferred
• This can be a remote position

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making.

Hybrid schedules should include at least two full days in the office with more or all in-office days expected of our client facing teams and the groups that support them in the business.

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