Pharmacy Technician - Remote Bilingual

Job Summary:
Under the supervision of a Pharmacist Team Lead, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by a platform using risk stratification algorithms. These calls may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.

In addition to patient interactions, you will be responsible for answering inbound customer support requests and other assigned duties. Collaboration with Clinical Pharmacists and the Product team will be essential to optimize operational processes and provide input on product development as a proxy for patients and external providers.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:
Engaging patients over the phone to deliver services on behalf of their health plan, including explaining clinical programs and benefits
Identifying potential medication-related and health-related issues and escalating them to the pharmacist
Obtaining provider contact information to facilitate the delivery of clinical interventions
Obtaining patient information required for clinical interventions
Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
Accurate record keeping in software platform
Participating in process improvement meetings and team meetings to optimize workflows
Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Scheduling patients for telephonic or video conference appointments with clinical pharmacists
Assisting with obtaining referrals and authorizations
Undertaking other assigned projects

Our Ideal Candidate Possesses:
A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician- state or national certification)
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
A team player mindset with the ability to work independently

Nice-to-Haves:
Experience with other electronic medical records
Experience in an ambulatory care setting, including taking medication histories
Experience working in a busy healthcare environment
Bilingual proficiency is ideal

Remote Work Requirements:
An established private work area that ensures information privacy
A stable high-speed internet connection for telephonic work

About Medix?
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

Benefits
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:
Minimum Essential Coverage (MEC) plan
Two different fixed indemnity plan add-ons
Major Medical Plans, including 1 HSA Plan
Dental
Vision
Short-term disability
Life and AD&D

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