Recovery Specialist I

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Job Description:

Summary: The Recovery Specialist is responsible for reviewing charged-off loans for verification of potential repossession of vehicles as well as negotiating settlements and payoff agreements on auto loan deficiencies.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Review and assign accounts for repossession, outsourcing and further levels or escalation including legal action, agency placement and review for sale.
• Ensure compliance with state laws regarding the Right to Cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SCRA), and any Bankruptcy protection requirements are completed prior to assigning to repossession/outsourcing
• Skip trace accounts utilizing various databases to locate customers and location of the vehicle.
• Communicate with repossession/outsource agents to ensure all accounts are worked properly and updates are obtained timely. Ensure the repossession/outsource agents are adhering to all provided instructions.
• Properly document results on accounts in correct servicing system using proper activity codes or similar
• Manage the gaps between the days each account is worked is limited to 7 days or less
• Request and provide updates to the repossession department, repossession agents and various outsource vendors. Provide updates to repossession agents using RDN. Upload information from RDN to servicing system notes. This also includes opening, placing accounts on hold and closing repossession assignments in RDN.
• Utilize correct status codes for Recovery and Repossession processes. This includes applying and understanding the proper status code as the vehicle has been confirmed repossessed.
• Manage and organize processes according to expiration dates. (Includes, NOI, AOP, SCL, RTC, Agency Letter, Legal Letters, Small Balance letters and Collection Letters)
• Insure proper legal notices and processes were followed on the account prior to initiating collection or repossession attempts. Use of proper pre-call planning is mandatory.
• Demonstrate good customer service skills on outbound, inbound calls and email correspondence.
• Support teammates with duties as needed.
• Record and update full and complete account information to aid in further and future account resolution.
• Comply with FDCPA, CFPB and other state and federal laws and regulations. This includes cease and desist codes as well as call attempts.
• Contact borrowers via outbound dialing, mail correspondence, and e-mail to establish satisfactory payment arrangements on defaulted auto deficiency loans.
• Comply with all company policies, procedures and legal guidelines as required.
• Successfully complete training and certifications.
• Ensure consumer contact information is updated and accurately maintained for location purposes.
• Utilize call model to handle each call in a manner that meets or exceeds call quality and compliance expectations.
• This position involves regular and classified access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Listen to and understand information and ideas as presented both verbally and written.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Communicate clearly, professionally, and effectively both verbally and written.
• Written Communication - Edits work for spelling and grammar; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Quality Focus - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values. Understand and demonstrate the principles of the Company s Mission, Vision and Values.
• Judgment - Includes appropriate people in decision-making process.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Open to ongoing feedback aimed at improving performance.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Strives to increase productivity. Make a minimum of 78 calls and work at least 65 accounts daily
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Ability to adapt to change and work in a fast-paced environment.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
• Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED; two to five years auto collection experience preferably working with deficiency balances.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Mathematical Skills Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills To perform this job successfully, an individual should have knowledge of MS Excel software and MS Word software.

Other Skills and Abilities Knowledge of and compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws. Knowledge of various skip tracing data bases such as TLO, Accurint, LPR, Carfax, Familiar with some legal and bankruptcy terminology and processes.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.

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