Server

Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

MOLLIE ASPEN is a new, 68-room boutique hotel that occupies a prime location on Paepcke Park in the heart of Aspen, Colorado. Drawing inspiration from the inimitable Mollie Gibson, a beloved local figure known for her restless enthusiasm for the outdoors and ability to bring people together, the hotel pays homage to her significant contributions to Aspen's early social, artistic, and adventurous fabric.

Designed by award-winning studio Post Company, MOLLIE's interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad - a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld.

The hotel's food & beverage programs are spearheaded by Gin & Luck, the group behind the critically acclaimed Death & Co. brand and consists of a lobby bar and restaurant with year-round outdoor seating and a laid-back all-day café. Set atop MOLLIE's top floor is a rooftop pool and terrace that transforms into an intimate lounge by night, with unobstructed views of Aspen Mountain. MOLLIE Aspen has been developed by HayMax Capital, a leading local development firm, specializing in Aspen hospitality and residential development.

Position Summary:

We are seeking a Server who will provide guests with a great dining experience. They must ensure that orders are placed accurately and on time while providing friendly and attentive service. Servers ensure that orders are correctly taken and delivered to guests quickly and accurately while providing the best dining experience possible. They will assist with all aspects of FOH, such as running food and drinks, clearing tables, greeting guests, etc. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellent service.

Location: Aspen, CO

Start Date: ASAP

Employment Type: Full Time, Non-Exempt

Schedule: Varies

Category: Food & Beverage

Pay Rate: $12.50/hour plus tips

Job Responsibilities:

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them.
• Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Serve alcoholic beverages only to guests over 21 years of age. Check ID’s every time, without exception. Get your manager involved if needed.
• Maintain a comprehensive knowledge of our POS’ operation.
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
• Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Use heightened awareness on any allergy table, and work to code according to our allergy standards.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Maintain effective communication with all teammates.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Complete weekly cleaning duties, in addition to opening and closing duties.
• Maintain a reasonable response time for all communication: a minimum of an answer to any correspondence before your next shift.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, and Service.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.
• Be capable of covering any server or support position when needed.
• The employee is responsible for covering shifts if they cannot report to a schedule.
• Shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem-solve no less than 8 hours prior to their scheduled time.
• Know and execute the service expectations outlined in the service manual.
• Act in a professional manner and represent MOLLIE Aspen Hotel graciously whether you are in the house, traveling, or at another local establishment.

Knowledge, Skills, and Abilities:

• Excellent guest service and problem-resolution skills.
• Understanding of Point of Sale (POS) systems.
• Ability to handle multiple tasks and work under pressure.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Strong leadership and interpersonal skills.

Collaboration and Communication:

• Collaborate with other departments, such as front-of-house staff and management, to create a seamless and exceptional dining experience.
• Maintain open lines of communication with the culinary team, management, and suppliers to address any operational or ingredient-related issues.
• Coordinate with legal, human resources and accounting staff on matters pertaining to those departments.
• Execute payroll in accordance with company pay cycles.
• Act as manager on duty as needed.

The duties of this position may change from time to time. HayMax Hotels reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Education and Experience:

• High school diploma or equivalent
• 1+ years of work experience in hospitality
• The ability to move, lift, carry, push, pull, and place objects that weigh 25 pounds or less without aid is required. Assistance will be necessary for objects weighing over 50 pounds.

Benefits:

• Annual and Seasonal Bonus Opportunities
• Medical/Dental/Vision
• Hotel Discounts
• IRA Retirement Plan
• Paid Vacation, Sick and Volunteer Days
• Employee Incentive Programs
• Paid Bus Passes
• Ski Pass

For more information, contact:

• jobs@haymaxhotels.com
• 970.544.4190

HayMax Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.