Technical Support Specialist

Hi! Tech is looking for sharp, energetic, creative, highly-motivated, and personable tech professionals to join our team.

A successful candidate:

• Takes initiative, is proactive and self-motivating;
• Strives for excellent communication with clients and team members;
• Thrives in the face of uncertainty, excited to create solutions;
• Enjoys a non-traditional (and lately virtual) office setting;
• Is an excellent problem solver;
• Effectively communicates complex ideas or topics to a non-technical audience;
• Takes initiative and self-motivating;
• Has a strong internal locus of control;
• Believes in consistent professional development and growth;
• Is highly-likable; and,
• Is well versed in all things IT and tech-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplines.

Responsibilities include:

• Providing desktop support (macOS, Windows, and Chrome OS);
• Onboarding and offboarding of clients' team members - in a friendly, professional, and sensitive manner;
• Managing vendor relationships (and performing contract reviews);
• Configuring and administering SaaS applications (e.g., G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, Active Directory, etc.);
• Managing licenses and performing account recertifications;
• Researching best-in-class hardware, software, peripherals (and interoperability, in a constantly changing landscape), and providing recommendations in terms of good, better, and best;
• Procuring hardware and software;
• Performing device enrollment and asset management;
• Creating/maintaining processes and documentation;
• Installing and configuring AV equipment for video conferencing;
• Running, terminating, testing network cabling, and implementing and configuring network hardware;
• Reverse-engineering existing hardware/software implementations;
• Analyzing existing technology-related pain points and providing effective and budget-conscious recommendations and reasoning to our client's management team;
• Providing detailed, accurate, and timely reporting of work completed for client deliverables.

Experience/qualifications desired:

• Bachelor's degree
• 2+ years of post-collegiate technical experience
• Extremely detail-oriented
• Ability to project manage complex, nuanced efforts from start to finish
• Proven ability to work successfully with limited supervision
• Ego-less personality with excellent teamwork and communication skills
• High empathy and bedside manner for/with end-users
• Ability to explain complex technical ideas to a non-technical audience
• Ability to deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers
• Perseverance, resilience, and scrappiness in the face of challenges
• Ability to work effectively whether on-site, on the go, or remotely
• Ability to work in varying office cultures and able to blend in and work quietly and discreetly (when needed)
• Deep knowledge of Google Workspace (G Suite for Business)
• Experience implementing and administering MDM systems (Kandji, Jamf, Mosyle, etc.)
• Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols
• Experience with planning and deploying ethernet cabling, networking hardware, and related infrastructure
• Ability to troubleshoot Wi-Fi and wired network connectivity and to improve overall network performance and security
• Experience deploying and operating a variety of video conferencing solutions
• Understanding of basic audio hardware (mics, mixers, etc.)
• Knowledge and understanding of interoperability (and limitations of), all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.)
• Must be trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required)
• Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladder