Transportation Customer Service Representative (CSR)

About Us: Founded in 1927, Hermann Services, Inc. is a family-owned and operated company based in Monmouth Junction, NJ. We serve as a comprehensive resource for all transportation and warehousing needs in the Eastern and Southwest US. Hermann maintains an integrated network of asset-based and 3PL logistics systems nationwide supported by state-of-the-art technologies. Our large, "smart" fleet of EOD-equipped, energy efficient transportation equipment can handle any type of load from same-day deliveries to long-haul truckload services and port drayage. With roughly 2 million square feet of warehouse space, Hermann Warehouse Corporation operates six warehouses in New Jersey, Delaware, and Texas to address storage and supply chain needs. We specialize in handling a diverse array of food, industrial and consumer products – ranging from AIB Food Grade to Hazmat storage, with capabilities to provide cross-docking, transloading, container drayage, and much more. Our Hermann Cares arm of the company is involved in multiple charitable events during the year. Some of our partnerships include Toys for Tots, Wreaths Across America, and Project Protect Our Children. We love supporting organizations dear to us and coming out to events just like this. Proud to be 2023 New Jersey Best Places to Work.

We are seeking a Transportation Customer Service Representative (CSR) to join our company located in Houston, TX. This position will report to the Vice President of Customer Service & Account Management.

Responsibilities:

• Receive inbound calls
• Assist customers with inquiries
• Set up appointments and book loads to meet customers’ expectations
• Track orders to ensure loads are delivered and/or picked up on time
• Serve as a point of contact to the Operations Team
• Work with customers on shipment recoveries as needed
• Update Transportation Software with status of loads picked up and delivered
• Report, monitor, and analyze performance to ensure compliance and service metrics
• Other duties as assigned

Requirements:

• Customer Service skills
• Experience in transportation preferred
• Versatility, flexibility, and adaptability
• Excellent computer/keyboarding skills
• Word, Excel, Outlook knowledge
• Transportation Software knowledge is a plus
• Able to work well in a team environment as well as individually
• Excellent oral and written communication skills
• Knowledge of Customer Service Standards
• Ability to process a high volume of transactions
• Excellent organizational and attention to detail skills

Benefits:

• Medical, Dental, & Vision Insurance after 30 days of full-time employment
• 401k with company match
• Company paid Life Insurance
• Paid Time Off
• Disability, Accident, and Critical Illness Insurance

Hermann Services is proud to be an Equal Opportunity Employer.