Patient Accounting Call Center Representative

CNY Fertility is seeking a full time Patient Correspondence Representative to join our growing Patient Accounting Department. Candidates will have the option of working in office or remote.

Reports to: Patient Accounting Correspondence Supervisor

FLSA Status: Non-exempt

Summary: Our Patient Account Representative is to handle all calls that flow through the Patient Accounting Call Queue related to Finance + Billing in a timely manner with the highest level of customer service. The ideal candidate will be highly skilled in multitasking, customer service and problem solving. This role will require the representative act as a liaison between insurance companies and our clients, it is important that all calls and inquiries are handled in a professional and constructive manner.

Job Duties + Responsibilities:

1. Collect payments from patients

2. Monitor monthly payment plans

3. Triage questions or issues related to appropriate teams (Clinical, Financial or Billing)

4. Assist patients with terms and conditions for financial contracts

5. Negotiate payments for any overdue balances

6. Provide payment plan options for patients

7. Explain insurance benefit questions to patients

8. Must be able to issue financial agreements for client’s 1st cycle or any cycle they are paying in full for.

9. Must be able to explain our self-pay packages.

10. Ability to answer questions related to bills received from CNY or an outside lab.

11. Process payments for existing balances and deposits for new cycles.

12. Answer emails and web messages from clients, in a timely manner.

High school graduate or equivalent

Previous healthcare or health insurance experience preferred

Comprehensive benefits package:

• Health Insurance
• Paid Time Off (PTO)
• Short-Term Disability Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

**Compensation is based on locality