Field Support Service Representative I

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a Field Services Representative I with the opportunity to work from one of our offices in Little Rock, AR, Fort Smith, AR, Fayetteville, AR, Maumelle, AR or Lawton, OK.

POSITION SUMMARY:

This highly visible role will serve as a strategic partner in supporting the continued Field Service activities at Summit Utilities, Inc. As a direct report to the company’s Field Support Services Manager, this position will be responsible for providing clerical and customer service support including data collection and entry, information/data analysis, document preparation, and report generation for field services and gas operation.

PRIMARY DUTIES AND RESPONSIBILITIES

• Prepares and maintains various operations reports to ensure operational excellence.
• Assists with third party damages through Riskconnect, Korterra, and 811 One Call.
• Accurately codes invoices; and reconciles credit card expenses utilizing an on-line system.
• Documents fleet maintenance schedules, mileage reports, notification of CDL certification requirements, vehicle inspections, etc.
• Researches and provides information to resolve customer issues.
• Utilizes SAP and FSM to research information for field personnel as requested.
• Generate bulk service orders as requested by operations.
• Corrects orders and issues in SAP, FSM and C4C.
• Requests for information and/or records maintenance in compliance with legal retention schedules while following prescribed procedures and practices.
• Receives, stores and issues materials and supplies as needed based on regional needs.
• Performs other duties as assigned.

EDUCATION AND WORK EXPERIENCE

• High school diploma or General Equivalency Diploma
• 2+ years of customer service or clerical experience using computerized systems.

KNOWLEDGE, SKILLS, ABILITIES

• High attention to detail, strong organizational skills and able to solve problems.
• Strong oral and written communication skills to convey accurate information to customers, co-workers, and vendors.
• Strong ability to take initiative and manage multiple projects successfully while maintaining an even-keel approach and commitment to meeting deadlines.
• Must possess the ability to function and work collaboratively in a team environment.
• Ability to handle confidential information in a discreet and appropriate manner.
• Must be proficient in using personal computers.
• Highly proficient in Microsoft Excel
• Experience with SAP, FSM, C4C preferred.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.