Warehouse Customer Service Representative (CSR)

About Us: Founded in 1927, Hermann Services, Inc. is a family-owned and operated company based in Monmouth Junction, NJ. We serve as a comprehensive resource for all transportation and warehousing needs in the Eastern and Southwest US. Hermann maintains an integrated network of asset-based and 3PL logistics systems nationwide supported by state-of-the-art technologies. Our large, "smart" fleet of EOD-equipped, energy efficient transportation equipment can handle any type of load from same-day deliveries to long-haul truckload services and port drayage. With roughly 2 million square feet of warehouse space, Hermann Warehouse Corporation operates six warehouses in New Jersey, Delaware, and Texas to address storage and supply chain needs. We specialize in handling a diverse array of food, industrial and consumer products – ranging from AIB Food Grade to Hazmat storage, with capabilities to provide cross-docking, transloading, container drayage, and much more. Our Hermann Cares arm of the company is involved in multiple charitable events during the year. Some of our partnerships include Toys for Tots, Wreaths Across America, and Project Protect Our Children. We love supporting organizations dear to us and coming out to events just like this. Proud to be 2023 New Jersey Best Places to Work.

Hermann Services is looking for a full time Warehouse Customer Service Representative (CSR) to join our company located in Houston, TX. Hermann offers a competitive salary, medical, dental, and vision coverage, and 401K matching program.

The Warehouse Customer Service Representative (CSR) will be working in a fast-paced warehouse and will need to be organized and have good communication skills both verbal and via email.

Responsibilities:

• Receiving, processing, labeling, and storing incoming stock
• Working with warehouse associates to ensure accuracy of shipping/receiving functions
• Maintaining clear records on all inventory and stock
• Inspecting all stock for damages and keeping records of damages
• Preparing, maintaining files for record keeping
• Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system
• Recording exact arrival and departure times for shipments
• Counting stock and keeping inventory records
• Maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints - provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers
• Greet customers warmly and ascertain problem or reason for calling
• Other duties as assigned

• Proven customer support experience
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Proficient in all applications of Microsoft – Word, Excel, Outlook, etc.
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Ability to write and speak well in English
• Shipping and Receiving experience in posting goods and shipping orders preferred

• Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
• Matching 401(k)
• Company paid Life Insurance
• Paid Time Off

Disability, Accident, and Critical Illness Insurance Hermann Services is proud to be an Equal Opportunity Employer.