Assistant Store Manager (AT&T ONLY)

Job Title: Assistant Store Manager

Location: Optimum Wireless Stores (Various Locations)

Company Overview: Optimum Wireless is an AT&T Authorized Retailer and leading provider of telecommunications services, offering a wide range of wireless products and solutions to customers across the country. We are committed to providing exceptional service and delivering innovative technology solutions to meet our customers' needs. As part of our continued growth, we are seeking an Assistant Store Manager to join our team and help drive success in our retail locations.

Position Overview: The Assistant Store Manager plays a critical role in supporting the Store Manager in all aspects of store operations, sales, and customer service. This position requires a motivated and customer-focused individual with strong leadership skills and a passion for driving results. The Assistant Store Manager will assist in managing day-to-day operations, training and developing staff, and ensuring an exceptional customer experience.

Key Responsibilities:

• Assist the Store Manager in achieving sales targets and KPIs, including revenue, profitability, and customer satisfaction metrics.
• Support the recruitment, training, and development of store staff, ensuring they are equipped with the knowledge and skills to deliver excellent customer service.
• Provide leadership and guidance to store employees, fostering a positive and collaborative work environment.
• Assist in managing inventory levels and merchandising to ensure product availability and store presentation standards are maintained.
• Act as a brand ambassador for Optimum Wireless, promoting products, services, and promotions to customers and driving sales through effective communication and engagement.
• Handle customer inquiries, complaints, and escalations, resolving issues promptly and effectively to ensure customer satisfaction.
• Assist with administrative tasks, such as scheduling, payroll, and reporting, to support efficient store operations.
• Maintain knowledge of industry trends, competitor activities, and market conditions to identify opportunities for improvement and growth.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• 1 year of experience in retail management, preferably in the telecommunications or technology industry.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Strong leadership and communication skills, with the ability to motivate and develop a team.
• Excellent problem-solving and decision-making abilities, with a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and retail management software.
• Flexible availability, including evenings, weekends, and holidays, as required.
• Ability to lift 35lbs.

Optimum Wireless is an equal opportunity employer and is committed to diversity in the workplace. We encourage candidates of all backgrounds to apply.

To apply, please submit your resume and cover letter outlining your qualifications and experience