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in Asheville, NC
Valet Manager
•7 days ago
Estimated Pay | $14 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Asheville, North Carolina |
Compare Pay
Estimated Pay We estimate that this job pays $14.33 per hour based on our data.
$7.99
$14.33
$16.9
About this job
Job Description
Job Description
Job Summary:
The Valet Manager is responsible for overseeing the valet parking operations at the hotel, ensuring efficient and exceptional service for guests and visitors. This role involves managing a team of Valet Attendants, coordinating vehicle parking and retrieval, and maintaining high standards of guest service and satisfaction.
Supervisory Responsibilities:
- Supervise a team of Valet Attendants, including hiring, training, scheduling, and performance management.
Duties and Responsibilities:
- Coordinate valet parking services for hotel guests and visitors, ensuring prompt and courteous assistance with vehicle parking and retrieval.
- Hire, train, and evaluate Valet Attendants, providing ongoing coaching and feedback.
- Create and maintain team member schedules, ensuring adequate coverage during peak hours and special events.
- Monitor traffic flow and parking capacity to optimize efficiency and minimize wait times for guests.
- Safely park guests' vehicles in designated areas, ensuring they are secure and properly positioned.
- Retrieve guests' vehicles promptly upon request, requiring running between the parking area and hotel entrance to increase response time.
- Implement standard operating procedures for valet parking operations, including vehicle inspection, key handling, and safety protocols.
- Ensure the cleanliness and organization of the valet parking area, including designated drop-off and pick-up zones.
- Uphold high standards of guest service and professionalism, greeting guests warmly and assisting with luggage and other requests as needed.
- Address guest concerns and complaints promptly and effectively, striving to resolve issues to the guest's satisfaction.
- Ensure compliance with all safety regulations and traffic laws governing valet parking operations, including proper handling of vehicles and adherence to speed limits.
- Maintain accurate records of parked vehicles, ticketing, and incident reports, documenting any damages, accidents, or other incidents as required.
- Conduct regular inspections of parking equipment and facilities to identify maintenance needs or safety hazards, and coordinate repairs as necessary.
- Maintain accurate records of valet parking transactions, including vehicle registrations, ticket issuance, and payment processing.
Required Skills and Abilities:
- Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional service.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, visitors, and colleagues.
- Organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Knowledge of valet parking operations, including vehicle handling techniques, parking equipment, and safety protocols.
- Familiarity with local traffic laws and regulations governing valet parking services.
- Customer-focused mindset, with a commitment to providing memorable experiences for guests and visitors.
Education and Experience:
- High school diploma or equivalent required.
- At least 3 years of experience in valet parking operations is required, preferably in a hotel or hospitality setting.
- At least 1 year of experience supervising Valet Attendants is required.
- Valid driver's license with a clean driving record.
Physical Requirements:
- Ability to stand, walk, and lift objects weighing up to 50 pounds.
- Manual dexterity for operating vehicle keys and parking equipment.
- Comfortable working outdoors in various weather conditions.
- Stamina and agility to run back and forth between the hotel entrance and parking areas to retrieve and park guests' vehicles efficiently.