Medical Customer Service Rep need located in Fontana!t

We now have a need for a Medical Customer Service Representative to work within our well-known medical group located in Redlands. The ideal candidate must be fluent in Spanish, able to multi-task at a high level, has experience answering high volumes of calls, and is able to work asap. This is a full-time position Mon - Fri 8am-5pm with full benefits and weekly pay. Apply today!!

- Pleasantly answers phone calls in a timely manner while assisting patient with scheduling or directing call to correct teammate.
- Scheduling of new patient and follow up appointments while adhering to clinic and clinician scheduling guidelines.
- Meets outlined inbound daily call goals based on call volume.
- Maintains outlined call queue guidelines for login time.
- Returns patient voicemails before the end of business each day.
- Obtains insurance authorization to process patients for services needed.
- Collects and processes copays as appropriate.
- Assists patient with virtual check-in process when need and helping the patient complete their portion of patient history in the EMR.
- Effectively communicates status of patient phone calls and requests to clinical staff, clinicians, or Practice Manager to ensure continuous operation of clinic.
- Proficient in use of the EMR and/or a willingness to develop proficiency.
- Assist with referrals when needed.
- Follows HIPAA guidelines and safety rules as outlined in training.
- Attend and participate in team huddles, center staff meetings, ongoing training.
- Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit.
- Performs other duties as assigned.
#4023

ALL's WELL is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

ALL's WELL participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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