Manager, Tax Collections

Address: 1600 W. Monroe Street, Phoenix, AZ 85007

Salary: $60,500

Grade: 22

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Although the duties of this position can be performed primarily remote, the position does require the incumbent to participate in field collections work, as needed.

The Manager, Tax Collections, is responsible for providing leadership, strategic initiative, and management of their assigned Business Collections Unit, which is responsible for the collection of delinquent tax liabilities on behalf of the Department of Revenue. This role directs and coordinates the activities of staff engaged in the collection of multiple tax types, and schedules and prioritizes case loads. This role is also responsible for reviewing and approving enforcement actions (liens, levies, subpoenas, litigation, and seizures) and represents the department in settlement issues. Additionally, this position resolves high profile or sensitive accounts, tax protester accounts, and responds to correspondence sent by constituents or members of the public to the Governor, Agency Director, or Legislature.

Check out the attached job description for more details!

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, or work experience relevant to the assignment.
-Minimum of five years' tax collection experience

Licenses & Certifications
-Valid Arizona Driver's License

Knowledge/Understanding
-Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
-Knowledge and understanding of tax collection enforcement rules and regulations
-Knowledge of investigative and research techniques
-Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
-Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skills
-Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
-Strong organization and time management skills with the ability to make measurable progress on multiple priorities
-Strong interpersonal skills and demeanor
-Strong negotiation and persuasion skills
-Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
-Proficient in the use of tax reporting systems

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to build, motivate, engage, develop/grow, and retain a high performing team
-Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
-Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
-Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

-Bachelor's Degree in Business, Accounting, or a related field
-Experience with Continuous Improvement, Six Sigma and/or LEAN
-Experience in a tax collection program or customer service experience emphasizing administrative and judicial collection enforcement

The final candidate will be required to abide by the the following pre-employment checks:
-Employment and Education Verification, and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If you have any questions, please contact the ADOR Talent Team at for assistance.