Front Counter Parts Consultant- Commerical Truck Parts

Job Description: Front Counter Parts Consultant- Commerical Truck Parts

Pay Range $17-$20 per Hour with Commission Opportunities after initial training period

We are looking for a motivated individual to come join our growing team at the Campbell Supply Company where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are 2nd generation family-owned dealership with 7 locations and we've been in business since 1967

Position Summary: As a Front Counter/Will Call Parts Consultant at Campbell Supply Company, you will play a crucial role in assisting customers with their parts and product needs. Your primary responsibility will be to provide exceptional customer service at the front counter and handle will call orders efficiently and accurately. You will utilize your product knowledge and excellent communication skills to ensure customer satisfaction and contribute to the overall success of the company.

Key Responsibilities:

• Customer Service: Greet customers in a friendly and professional manner, actively listen to their needs, and provide knowledgeable assistance with parts inquiries and product recommendations.
• Order Processing: Receive and process will call orders accurately and efficiently, ensuring the correct parts are prepared for customer pick-up.
• Product Knowledge: Develop and maintain a comprehensive understanding of the company's product offerings, including features, specifications, and applications, in order to effectively assist customers and make appropriate recommendations.
• Inventory Management: Monitor inventory levels at the front counter and communicate with the inventory team to ensure stock availability. Assist with inventory counts and replenishment as necessary.
• Cash Handling: Handle cash transactions, process credit card payments, and maintain accurate records of sales transactions using the company's point-of-sale (POS) system.
• Technical Support: Provide basic technical support to customers, troubleshooting common issues, and referring complex problems to appropriate technicians or specialists.
• Documentation: Maintain accurate records of customer interactions, transactions, and inquiries using the company's customer relationship management (CRM) system.
• Safety and Compliance: Follow all company safety protocols, including the proper handling of hazardous materials and adherence to Occupational Safety and Health Administration (OSHA) guidelines.
• Team Collaboration: Collaborate with other departments, such as sales, service, and warehouse, to ensure seamless customer service and contribute to a positive work environment.
• Continuous Learning: Stay updated on industry trends, new products, and advancements in parts technology through training sessions, seminars, and self-study.

Qualifications:

• High school diploma or equivalent; additional education or certification in automotive parts or a related field is a plus.
• Proven experience in a customer service role, preferably in an automotive or industrial parts environment.
• Strong knowledge of automotive parts, tools, and equipment.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficient in using computer systems, including POS and CRM software.
• Physical ability to lift heavy parts and equipment as required.

At Campbell Supply, we believe in taking care of our team members like family. Here are some of the fantastic benefits we offer: