Community Assistant

Role Summary

Welcome! We are looking for an individual that is cheerful, dependable, and punctual. You must be organized, professional, and a team player. Also, it's important that you are outgoing but not outspoken.

As an Community Assistant, in a typical day, you will be responsible for working with several team member Property Managers in assisting with their property portfolios.  Specifics include but are not limited to, processing tasks assigned by Property Manager(s), processing violation correspondence, architectural submittals, processing of title demand requests, updating database with new owner information, community website maintenance, obtaining bids for property projects, submitting work orders, working with vendors, and special projects as needed.  As an community assistant, in a typical day, you will be responsible for interacting with customer's inquiries, complaints, work order/architectural requests, and follow-up.  You will interact with Board of Directors,  title companies, mortgage companies, realtors, perspective buyers, vendors, and will assure all are tended to in a swift manner. 

We are looking for the best people out there!! We do our best to hire people that we know will be a good fit at our company long term. When we hire, we do our best to ensure we are fair, flexible, and offer a work/life balance!

Previous experience crossover: Administrative Assistant, Office Assistant, Receptionist, Admin Assistant

Purpose (why this job exists)

• Coordinate with and assist Property Manager(s)
• Organize yourself and your work
• Satisfy even the unhappiest customers
• Provide timely and thorough service
• Aid customers in need
• Cheer those in need
• Create amazing experiences

Responsibility (what you will be doing)

• Assist Property Manager(s) with day to day happenings
• Execute all items listed in Role Summary
• Assist with phones during Receptionist's lunch/days out 
• Maintain database utilized by entire organization

Expectations (how we will measure success)

• Basic domain expertise 
• Monday - Friday 8am-5pm (after 90 days, eligible for WFH (work from home/remote) up to 3 days a week)
• Timely responses (email, ticketing system, & phone)
• Manage and report to executive staff
• Keep your work area(s) neat and organized
• Manage and maintain data systems, websites and information on properties
• The ability to multi-task

Qualifications (what you will need to be successful):

Must Have:

• A friendly & empathetic attitude (Opportunists, please apply!)
• Reliable transportation
• Proficient in the use of desktop PC in a Windows environment;
• Proficient use of internet based applications
• Excellent typing skills (50+ WPM)
• Time management skills
• Excellent oral, written, and listening skills
• Ability to multi-task and handle multiple requests at once
• Experience with Microsoft Office suite of tools (Outlook, Word, Excel, etc.)

Nice to have (not necessary, but extra credit!):

• Experience with RingCentral VoIP system
• Experience with Polycom phone system
• Gilbert/Chandler residency (East-valley)

Perks (The extra motivators!)

• Remote/Work From Home
  
• Flexible time off
• Free drinks & snacks
• An easy going team
• PTO available

About @HeywoodHOA

Heywood Community Management is an Arizona Real Estate, HOA Management Company. We've been in business since 1933 and continue to deliver excellence not only to our clients and community residents but to those we have the privilege of hiring to work for our local business. We're driven by our 6 core values:

1. Embrace Change.
2. Be Real.
3. Focus on Quality.
4. Share Wisdom.
5. Remain Capable.
6. Triumph with Integrity.

If you're looking for a new career experience with room to grow inside of an organization that puts employee happiness first, please apply now!

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Job Type: Full-Time Salary
Salary: $15-$20 based on experience