Office Support 2nd Shift WDC MTC Maryland Location

Sunday - Thursday - 1:00 pm -10:00pm

• Follows up with customers to make sure that they are satisfied with a particular product

• Makes sure that salespersons are on track with sales goals

• Meets with other departments to make sure that salespeople are doing their job correctly

• Provides any necessary data or reports to the sales team

• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary

• Arranges appointments with clients and sales team

• Acknowledges customers by responding to emails, texts, and phone calls

• Updates all contact information for clients

• Deals with any customer complaints and resolves the issue as necessary

• Answers and transfers phone calls, screening when necessary

• Welcomes and directs visitors and clients

• Maintains filing systems as assigned

• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed

• Responds to and resolves administrative inquiries and questions

• Does any necessary administrative work including filing reports or presenting sales team with necessary documents

• Help troubleshoot problems with customer orders, customer accounts and other related issues

• Provide the sales team with data reports and sales guides

• Monitor sales performance through sales tracking tools and report progress to sales representatives

• Keep up with new product sales launches and make sure the sales team is up to date

• Provide customer service by staying on top of pending orders and customer requests

• Identify where improvement is needed in sales practices and make suggestions for improvements

• Perform other related duties as assigned

*Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; This description reflects management’s assignment of essential functions; it does not restrict the tasks that may be assigned*