Glam Seamless Salon/Retail Store Manager

As the Glam Seamless Salon/Retail Store Manager, you will be responsible for overseeing the day-to-day operations of our salon and retail store. Your primary focus will be on ensuring an outstanding customer experience, managing a team of beauty professionals, driving sales, and maintaining a positive and welcoming atmosphere in the salon and store.

• Effectively perform all operations functions opens and closes the store, register, and back-office management procedures
• Contribute to management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements
• Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Reinforce customer service principles by coaching staff on their successes and challenges
• Demonstrate and model client service and onstage leadership standards
• Develop strategies to grow the business, leveraging client loyalty programs, events, product knowledge and services
• Implement new policies and procedures and hold the team accountable to meeting goals
• Recruit, interview, and hire qualified staff members alongside HR
• Ensure that product knowledge training is scheduled and successfully completed
• Manage the selling floor and salon floor increasing client retention
• Ensure safety and cleanliness in the stockroom, break area, bathroom, etc.
• Partner with HR and Headquarters team to ensure that all team members adhere to Store Operations and Loss Prevention policies
• Conduct weekly/monthly store meetings
• Inventory management
• Set up and review merchandising and window displays that enhance the GLAM standards
• Cross department coordination for product launches, marketing, sales and our online support team
• Achieve weekly/monthly sales goals
• Establish and evaluate weekly/monthly Touch Bases with each retail associate and stylist

Benefits

• 401(k) with company match - $ for $ up to 4%.
• Vacation/Holiday Leave.
• Medical/Dental/Vision.
• Life and AD&D Insurance.
• Access to hundreds of discounted beauty products.
• Opportunities for growth and advancement.

• Proven experience as a Salon Manager or Retail Store Manager in the beauty industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Demonstrated sales and revenue growth experience.
• Knowledge of beauty products and industry trends.
• Familiarity with salon and retail store operations.

Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.

With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.

The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.

Candidate Support

If you are contacted for an interview and require accommodation during the interviewing process, please reach out to the People & Culture team regarding support.

We thank you for considering this opportunity and thank everyone who took the time to apply. Please note that all candidates will be updated on the status of their application up to 6 weeks after the application closing date. We appreciate your patience as we diligently review all applications submitted.