CUSTOMER CARE REPRESENTATIVE

Buffalo, NY

Regular, Full time

Pay ranges based on experience, $17.00 - $19.00/ Hour

Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.

Duties and Responsibilities –

• Proactively make and return calls specific to your Sales Rep’s territory efficiently and professionally, making customer centric decisions to keep the customer for life
• Proactively update/increase product knowledge
• Promote company events and services through all points of contact with your customers
• Work hand-in-hand with outside sales and Field Channel Managers to deliver exceptional sales success
• Process customer orders, returns, exchanges and contract pricing through the mainframe (AS400) system
• Enter sales quotes as requested by customer within 2 hours of receiving the request
• Obtain proof of delivery
• Coordinate expedites
• Process new item requests (NIR) submitted by Sales Reps
• You have a passion for the “Customer Experience” and helping businesses become more successful
• Perform general data entry functions in addition to those listed above

Skills and Requirements -

• Exceptional communication skills, both written and verbal
• Excellent organizational and time management skills a must
• Strong decision making and analytical abilities
• Microsoft Office and CRM experience a plus
• Desire to Serve
• Capable of Smiling through the Telephone
• High School diploma / GED equivalent with 1+ years prior sales/customer service preferred
• The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.

Life at DiVal Safety…why work with us?

• Fun Culture
• Family Atmosphere
• Employee Discount
• Stability
• Tremendous growth opportunities in all departments!

We offer competitive benefits and compensation packages:

• Employer pays up to 70% of medical plan premiums
• Dental
• Vision
• Short - and Long-Term Disability
• 401(k) Eligible after 3 Months of Employment
• Vacation and Sick Days

Please see link below for full job description.

DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.