Hybrid Call Center Medical Customer Service

Seeking full-time call center team members searching for long term career opportunities to assist in the expansion of our Customer Service team.

• $400 Training bonus - Paid upon the successful completion of training and demonstrated working knowledge of material.
• 40 hour work week
• Work From Home/Hybrid available upon successful completion of on-site training program
• Monthly Bonus Opportunities Available
• Medical
• Dental
• Life Insurance
• PTO (first day of month following 60 days of employment)
• Holiday Pay (after 60 days)
• 401k
• Short/Long Term Disability

The Representative will utilize collection strategies and solutions to resolve consumer issues and questions to negotiate payment in full or best possible payment arrangements on outstanding medical debt.

• Utilize various collection strategies to negotiate best possible payment terms and methods when right party is contacted. The process requires reviewing account information, and/or asking probing questions of the consumer to better understand potential objections on payment.
• Overcome objections and suggest money sources for debt payment.
• Utilize payment options and secure this information to process payments.
• Perform proper consumer verification procedures as dictated by company policy and client requirements.
• Accurately document account notes with outcome of call, account disposition, payment arrangements, and content of communication.
• Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws.

FMS, Inc. is a twenty-five year plus, fastest growing, and most successful privately owned accounts receivable and consumer contact organization. FMS, Inc. is expanding and creating new career opportunities in our established Meridian, ID office.