Computer Field Analyst (IBEW)

Requisition ID # 156668 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Onsite

Job Location: Salinas

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.

Position Summary

This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E.  This job is subject to collective bargaining.

An employee who, without direct supervision, performs but is not limited to second- and  third-tier software support, deployment, installation, troubleshooting, repair , testing, configuration and maintenance of all end-user computing devices, software and systems that affect their respective functionality; such as, but not limited to, computers, mobile devices, audio/video (AV) systems, operating systems, presentation systems, enterprise software, specialized software, asset management processes, end-user device networking software, release management, directory services, imaging  devices,  end­ user device peripherals, and critical Line of Business computer systems and facilities.

This position is strictly to support our Salinas, CA office.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreement, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. ​

Under the terms of the collective bargaining agreement, the starting hourly rate range for this position is $34.53, subject to collectively bargained wage increases.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. This position is subject to collectively bargained hourly wage rates.​

Job Responsibilities

• Order hardware/software for end users where applicable.
• Possess  excellent customer service skills. 
• Experience to perform these duties with skill and efficiency.

To better represent the communities, we serve within a timely manner, applicants who live within 50 miles of the headquarter location will be given preference.

Qualifications

Minimum:

• CA Class C License, or equivalent
• Record of age 18 years or older
• High School or GED-General Education Development-GED Diploma
• Competency in building strong customer relationships and delivering customer-centric solutions

Desired:

• Record of Residence within 50 miles of job description 
• 1 year of experience in IT service/help desk or field support technical experience in pc use, maintenance, troubleshooting, repairs, networking, software & hardware installation
• Experience in troubleshooting A/V issues. 
• Experience with remote support
• Excellent oral and written communication skills
• Experience and knowledge of PG&E Gas and Electric operations or other Utilities Able to resolve higher complexity requests & incidents
• Strong analytical skills
• Expanded technical/troubleshooting skills.
• Comprehensive knowledge in technical aspects of designated team’s functions

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