Customer Data Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Customer Data Specialist is responsible for creating and maintaining accurate customer master data globally for Corporate and IMS Oracle allowing for:

Timely order entry, shipping, invoicing, and the eventual payment of these invoices.
An accurate picture of the customer and its relationships
Effective credit, collection, and tax accounting
Coordination of customer freight information with third party vendors (IMS).
Identification of Customer party responsible for payment.
Compliance with the Global STERIS Master Data Management & Data Governance program.
The Customer Data Specialist will also be an active contributor for the iterative enhancement and development of Data Governance policies, procedures, working practices and training required to ensure compliance with Global Business Standards.
The Customer Data Specialist will support the global STERIS customer master which may span multiple Enterprise Systems and Global Operating Units

This is a hybrid schedule after 6 weeks of training. The team goes into the office on Monday and Wednesday.

What You Will Do

• Validate customer name, address, tax and ownership performed through a blend of 3rd Party Enrichment data (E.G. Loqate, etc) and ad-hoc internet research

• Maintain team email inbox, helpdesk (IMS) and Customer Request Form queue

• Establish new Customer accounts, Customer sites, relationships, profile class, tax rules, red text (IMS), banking information, sales rep assignments (IMS), freight terms, FOB, collector and pricelists within Oracle EBS & Cloud Environments

• Modify/maintain all records on Customer accounts including but not limited to:

-Name changes and ownership changes

-Address format changes

-Address additions and inactivation's

-Relationships

-Sales rep assignments

• Work cross functionally with Customer Care, Sales, Logistics, Credit & Collections and Pricing teams to solve Customer data issues

• Troubleshoot errors received in Oracle Order Management or Siebel related to the STERIS Customer Master

• Identify customer accounts and/or customer hierarchies to be cleansed; execute cleansing proactively

• Utilize various reporting tools including the portal (IMS) and COGNOS to review accuracy of customer data

• Investigate returned mail and update customer database accordingly

• Assist with Party, Customer, and Account Merge process

• Support acquisition integrations which may include Customer matching, creation and maintenance

• Perform additional maintenance and projects as required

What You Need To Be Successful
2 years Customer service or office experience
Demonstrated organizational skills and the ability to work independently
Demonstrated track record in providing exceptional Customer service
High school diploma or GED
Skills
Ability to prioritize and manage multiple tasks
Detail-oriented, with the ability to handle multiple projects simultaneously under tight deadlines
Ability to work both independently and in a team environment
Strong organizational capabilities
Attention to detail
Strong Customer focus (both internal and external).
Strong initiative
Critical thinking and problem solving skills
Communication skills; verbal skills, written skills, active listening skills
What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.
#LI-LD1
#LI-HYBRID

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.