Ticket Operations Representative

A great experience starts with you!

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Job Title:Ticket Operations Representative

Pay Details:

The starting hourly rate range for this position is $19.00 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets.

Responsibilities

• Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
• Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
• Generate ticket data reports using Excel on an as needed basis
• Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
• Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
• Process season ticket upgrades at annual Select-A-Seat event
• Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
• Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
• Other duties as assigned

Skills

• College degree preferred
• Basic level knowledge of Microsoft Excel required
• Demonstrated professionalism
• Technical knowledge of the Ticketmaster Archtics system preferred
• Flexible schedule – Able to work evenings, weekends, and some holidays
• Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
• Able to handle multiple tasks and work under pressure

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 0-1 Year

This position is on-site

JM2024

Company:Anaheim Ducks Hockey Club, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!