Internal Account Specialist

 

Lighthouse, an Alera Group Company is seeking an Internal Account Specialist position to join their Operations team.

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization!

 

Lighthouse is a full-service insurance agency, offering comprehensive solutions in personal protection, commercial insurance, and employee benefits. Our team offers innovative, custom support based on authentic relationships and a deep understanding of Michigan’s insurance industry. With cost-sharing options, in-house risk management and claims support, and extensive data analytics, Lighthouse empowers you to work confidently, hire confidently, grow confidently, and, ultimately, live confidently.

 

This position is responsible for a wide range of behind-the-scenes services for our Lighthouse team and customers. A successful Internal Account Specialist will have the service skills needed to meet our internal and external customers’ needs. The ability to organize and prioritize work during high volume periods to meet deadlines and expectations is critical to the success of this individual. This position requires interaction with Lighthouse leadership, colleagues, customers, carrier representatives, underwriters, and vendor partners.

• Support Account Executives and Account Managers both pro-actively and reactively
• Manage daily transactions from various carrier - policies, endorsements, audits, etc.
• Process daily mail tasks for client-facing team and re-direct work as necessary
• Audit and correct agency management system documentation within daily operations
  
  • AMS360, ImageRight, BenefitPoint, Shared Drive, etc.
  • Log learning opportunities to be reviewed by managemenComplete underwriting correspondence tasks
• Research policy language/support client team with coverage questions
• Document conversations with clients/carrier representatives in management systems
  • Update systems when necessary and ensure the accuracy of data
• Data integrity – data entry and file maintenance in management systems
• Assist in creating client-facing documents in accordance with the Lighthouse brand
• Attend industry-related continuing education and training courses
• Create and maintain a positive work environment –
  
  • Maintain trust, open communication, creative thinking & cohesive teamwork
• Support and work alongside vendor partners, i.e., ReSource Pro and DocuSign
• Perform other duties and projects as established

• Self-starter, imaginative and creative with good communication skills (verbal and written)
• Exceptional organizational, attention to detail and time management skills
• Basic understanding and use of Microsoft Office products
• Possess or willing to obtain a Property, Casualty, Life, and Health license
• Ability to read, analyze, interpret, and communicate insurance coverage
  
• Thorough understanding of underwriting and insurance coverage
  
• Ability to understand workflows and identify opportunities to streamline and improve established process
  
• Capable of building positive relationships with other associates and communicates status of shared projects

Compensation Structure

• Competitive base salary

Location

• Grand Rapids, Michigan

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the  prior to applying.

 

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PandoLogic. Category:Insurance, Keywords:Insurance Account Manager, Location:GRAND RAPIDS, MI-49503