College IT Support Technician - 522338 - Full-time / Part-time

Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)

Department/Organization: 204108 - Computer Labs

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Job Summary: The College IT Support Technician provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.

Additional Department Summary: The College IT Support Technician supports the computer labs and other technology initiatives for the College of Arts and Sciences. Installs and configures software. Diagnoses and repairs computer hardware issues. Deploys, configures, and supports mobile devices such as iPads and laptops. Provides knowledge and expertise to Arts and Sciences faculty and staff. Provides support and assistance for departmental and college-wide technology initiatives. Assists with remote management of machines with management tools such as PDQ, SCCM, and JAMF. May supervise student workers.

Required Minimum Qualifications: High school diploma or GED.

Additional Required Department Minimum Qualifications: Some experience with software and hardware installation as well as software and hardware troubleshooting.

Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge: Familiarity with various operating systems such as Windows, macOS, and iPadOS. Strong problem-solving skills and an eagerness to learn and integrate new technologies.

Preferred Qualifications: Experience with hardware troubleshooting. Experience in a technology-centered customer service role. Familiarity with iPadOS and iPads.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law"