Retail Sales Associate

Position Purpose & Summary:

As the Retail Sales Associate, you'll be responsible for providing a positive guest and member experience that exceeds expectations through effective and efficient retail operations.

Essential Functions:

• Communicates with guests to assist in purchasing decisions.
• Provides outstanding customer service and engage in suggestive selling.
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines.
• Answer general questions about the club and resort as well as daily functions and activities on the property.
• Following the opening and closing checklist for the various outlets and completing tasks as outlined.
• Perform standard cleaning tasks such as but not limited to, dusting and vacuuming the retail spaces from time to time.
• Assists in merchandising functions including display and store design, stocking, merchandise tagging, and inventory counts.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service.
• Strong personal and customer service skills to converse easily with associates, guests, and members.
• Must have strong analytical and decision-making skills, as well as knowledge of basic math principles, and strong attention to detail and accuracy skills are critical.
• Deliver "GGRC Hospitality Standards" and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "GGRC Hospitality Standards" and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• High School education or equivalent.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract multiply and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Previous experience demonstrating strong customer service.
• Enthusiastic and energetic.

External and Internal Personal Contact:

1. Communications:

• Daily - Written and Verbal
• Weekly - Written and Verbal
• Occasionally - Participate in one-on-one coaching sessions.

2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X