Senior Patient Services Representative

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!

Position Overview: The PSR is the first point of contact for patients, and their caregivers. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, accurately entering information into computer that affects any aspect of the registration, or admission, process. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.

Minimum Qualifications:

• Greeting patients and caregivers on arrival in a welcoming and friendly manner.
• Properly identifying patients utilizing two identifiers, name and date of birth, and scanning copy of patient identification into database.
• Proper completion and explanation of all required registration forms, including proper filing of imaging requisitions when appropriate.
• Adherence to general admitting policies and procedures to include proper placement of patients on appropriate nursing unit in appropriate status per practitioner order, and proper transfer of patients per practitioner orders. Timely and accurate discharge of patients per practitioner order.
• Follows proper procedures for deaths and autopsies to ensure timely handling of deceased patients.
• Management of patient valuables in accordance with the hospital policy and procedure.
• Collection of copays as required, following cash drawer process.
• Fully cross-trained in and able to assist AR Department with various Revenue Cycle functions, including assistance with patient billing questions, and provides back-up coverage for department as needed.
• Assists with orienting and training new team members.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Education: High school degree plus two years clerical experience required.

Experience: Previous healthcare experience and medical terminology preferred.

Physical Requirements: Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.