Customer Service Representative

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL Therapy & Balance Centers - West Denver, a locally owned physical therapy franchise, has a Customer Service Representative opening in Littleton, CO, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and  leave our cutting-edge physical therapy  facility, your role as  Customer Service Representative is central to our daily operations.  Here, you will join a champion team that works together to help grateful  patients get back to the lives they love.  We are committed to changing  the PT industry by creating non-traditional, individualized treatment  plans with one on one care.  As part of our FYZICAL family, you can take  advantage of advancement opportunities, state-of-the-art technology,  and grow your career under a practice leader who is fully invested in you!

For Full Time employees, we offer a comprehensive benefits package that includes:

• Major medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• 401k
• In house continuing education/training
• Paid time off
• Most of all we offer a positive, fun, and collaborative work environment that is second to none!

This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and our physical therapists
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; manage appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take co-payments
• Communicate with the office manager and clinicians about scheduling/patient arrival

Required Skills

• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• Solid computer skills and basic understanding of Microsoft Office
• Receptionist experience, particularly in a medical office, a solid plus
• High school diploma or equivalent
• Valid driver's license and reliable transportation