Recertification Specialist

AKRON METROPOLITAN HOUSING AUTHORITY

Job Title: Recertification Specialist

Reports to: Recertification Supervisor

Department: Recertification

FLSA Status: Non-exempt - Clerical Bargaining Unit

New Hire Base Rate 10 Year 20 Year

$20.47 $21.37 $22.45 $23.04

General Purpose:

Conduct annual recertifications and interim rent changes for public housing tenants in a timely manner in accordance with AMHA/HUD guidelines.

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

65% Travel to the development to conduct accurate annual and interim recertifications and rent changes within established time frames. Interview residents to gather relevant information about income and family composition, prepares and sends-out third party verifications, accurately calculates rents utilizing information obtained from data gathering process, and prepares appropriate and accurate lease documentation. Determine retro rent, calculate the underpayment, and schedule the repayment agreement appointment. Complete all necessary tenant accounting documents and submit for review. Set up repayment agreement, data enter rent charges, and establish month repayment program. Request, track, and follow up on all proposed lease cancellations. Provide all supporting lease cancellation documents to management staff and legal department. Determine EID eligibility and maintain tracking for 100% of all adult members for up to 48 months and complete rent adjustments as required.

20% Review, document, and update all EIV reports while maintaining resident confidentiality. Prepare worksheets and document calculations by hand. Accurately enters all data into computer and on appropriate logs. Maintains accurate and up-to-date resident files, including preparation of and follow up on all final paperwork and filing all paperwork in client files and preparing applicable logs. Log all incoming move in files, audit the new admission, log results, and follow up on all corrections.

10% Provide accurate and timely information to residents regarding reporting requirements, HUD policies and Agency procedures. Respond in a timely manner to resident inquiries, and follows-up to ensure resident problems are resolved. Maintain expert knowledge of applicable AMHA/HUD guidelines. Maintain positive working relationships with service providers and other social service agencies. Represent AMHA in a professional and courteous manner at all times.

5% Miscellaneous

Testify at hearings as required.

Calculate rent adjustments.

Conduct home/site visits as required.

Complete resident surveys for other departments as necessary.

Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

Demonstrates an ability to multitask, organize, and prioritize effectively; provides excellent customer service to tenants, colleagues at AMHA and other agencies; demonstrates accuracy with data entry and complex calculations. General computer competencies.

Minimum Qualifications, Education and Certifications:

High school diploma or equivalent plus one year clerical and/or bookkeeping experience. Proficiency with computers required. Rent Calculation certification preferred, but required within one (1) year of employment. Must have a valid Ohio Driver's License and be insurable under AMHA.

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Office environment.

AMHA offers a culture committed to diversity, equity and inclusion; comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.