Sr Collector

Dallas Market Center is looking for a Sr Collector to join our team! You will be responsible for payment collection from DMC tenants and reconcile balances as needed.

Position Description:

• Effectively performs collections for permanent showroom revenue
• Conducts intensive collection efforts prior to and during markets
• Conducts monthly meetings with executives regarding status of past due tenants
• Accurately reconciles account balances for customers
• Resolves disputed accounts with customers in an accurate and timely manner while maintaining good customer relations
• Monthly review and mailing of tenant statements
• On-going review of tenant aging including written updates of account status
• Ad hoc analysis as required
• Other related duties as assigned

Required Education:

• High School diploma or equivalent

Required Experience:

• 5 years of collections experience
• Proficiency in Microsoft Word and Excel
• Strong verbal and written communications skills
• Experience with Oracle R12 is a plus

Physical Requirements:

• Office Environment- Ability to sit for vast majority of work shift

Required Competencies:

• Communication:  Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise and easily understood.
• Conflict Management:  Anticipates or seeks to resolve confrontations, disagreements, or complaints in a constructive manner.
• Customer Focus:  Adapts and maintains a customer-focus mindset that acknowledges the importance and value of the customer, and acts accordingly.
• Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
• Integrity:  Firmly adheres to a code of moral values; is honest and forthright in actions and words.
• Interpersonal Skills:  Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
• Problem Solving:  Recognizes and defines problems; challenges others to identify alternative solutions, and plans to solve those problems.
• Self-Management:  Engages in the effective use of self-assessment and self-management techniques in order to proactively and continuously improve own performance.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
• Time Management:  Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).