Call Center Representative

 • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. 
- Answer incoming calls and respond to customers emails 
- Route calls to appropriate resources 
- Document all call information according to standard operating procedures 
- Entering accurate ordering information into a company system. 
- Comfortable working in fast-paced environments 
- Strong time management and organizational skills 
- Proficiency in Microsoft Office Products (Excel, Word) 
- Familiarity with SAP and Call Center, and Sales Force a plus 
- Ability to analyze unlike information and draw conclusions/recommendations 
- Strong verbal, written and inter-personal communication skills 
- Proficiency in MS Office tools 
- High degree of self-motivation to address and improve business needs. 
- Sense of urgency, self-initiative, commitment and sense of ownership is a must. 
- Superior follow-up and follow-through skills 
- Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.