Air Export Agent / Specialist

Job Title: Air Export Specialist
Job Location: Charlotte, NC

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at

We have an exciting opportunity for an AIR EXPORT SPECIALIST with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Charlotte location.

Key Responsibilities:

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares export documentation, including entry into Cargo Wise TMS, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
• Compliant filing of AES (automated electronic system) export customs
• Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
• Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated
• Meet all KPI's assigned and audited by the Control Tower

Skills and Qualifications:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at