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Call Center IT Support Associate
•13 days ago
| Verified Pay | $19 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | New York, NY New York, New York |
Compare Pay
Verified Pay This job pays $64.47 per hour more than the average pay for similar jobs in your area.
$19.00
$83.47
$undefined
About this job
Job Description
Job Description
A prominent Global IT Services company located in Downtown Manhattan is actively seeking candidates for the position of Technical Helpdesk Call Center Representatives.
We offer a competitive pay rate of $19/hour for a long-term temporary position. The office is conveniently situated across from the World Trade Center and is easily accessible by public transportation.
Requirements:
-1-2 years of experience in technical support and call center operations
-Exceptional communication skills, both verbal and written
-Professional and patient demeanor in customer interactions
-Flexibility to work various shifts, including nights, weekends, and holidays
Responsibilities:
-Provide technical assistance to customers, including password resets and basic troubleshooting
-Uphold a high level of professionalism and deliver outstanding customer service on all calls
-Work with a Customer Service CRM that automatically routes calls to ensure efficient handling of inquiries
-Follow scripts and protocols for assisting callers to maintain consistency and quality of service
-Enter detailed notes into the CRM system to document customer interactions and resolutions
-Escalate calls when needed based on policies and procedures to address complex issues effectively
If you meet the qualifications for this role and align with our requirements, we encourage you to submit your application immediately for prompt consideration. Don't miss this chance to join a dynamic and expanding IT Services company!
Apply now for immediate consideration!
#1504
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionWe offer a competitive pay rate of $19/hour for a long-term temporary position. The office is conveniently situated across from the World Trade Center and is easily accessible by public transportation.
Requirements:
-1-2 years of experience in technical support and call center operations
-Exceptional communication skills, both verbal and written
-Professional and patient demeanor in customer interactions
-Flexibility to work various shifts, including nights, weekends, and holidays
Responsibilities:
-Provide technical assistance to customers, including password resets and basic troubleshooting
-Uphold a high level of professionalism and deliver outstanding customer service on all calls
-Work with a Customer Service CRM that automatically routes calls to ensure efficient handling of inquiries
-Follow scripts and protocols for assisting callers to maintain consistency and quality of service
-Enter detailed notes into the CRM system to document customer interactions and resolutions
-Escalate calls when needed based on policies and procedures to address complex issues effectively
If you meet the qualifications for this role and align with our requirements, we encourage you to submit your application immediately for prompt consideration. Don't miss this chance to join a dynamic and expanding IT Services company!
Apply now for immediate consideration!
#1504
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r\n\r\nMrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r\n\r\nMrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r\n\r\nMrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
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